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Blue screen power driver failure error in Windows 7 64-bit

By Mujahid5962
Feb 29, 2012
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  1. Dear friend plz help. I am relay frustrated. i bought a new Dell Inspiron N5110 but i am having a blue screen error and dell costumer service is not able to help me.
    this is the error message. thanx in advance for your help.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c9
    BCP1: 000000000000023E
    BCP2: FFFFF88002E14324
    BCP3: FFFFF98007A6AE10
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\030112-14040-01.dmp
    C:\Users\mujahid\AppData\Local\Temp\WER-32651-0.sysdata.xml

    Read our privacy statement online:
    go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\windows\system32\en-US\erofflps.txt


    My system config are
    Manufacturer: Dell
    Model: N5110
    Processor: Intel(R) Core(TM) i5-2430M CPU @2.40 GHz
    RAM: 4 GB
    System type: 64-bit Operation System
    O.S.: Windows 7 Home Premium

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,839   +165

    Is Windows 7 updates to SP1 and beyond including all the optional updates. Do you see any yellow exclamation points in the device manger? Was another version of Windows installed on this computer first? Do you have daemon tools installed?
  3. Mujahid5962

    Mujahid5962 TS Rookie Topic Starter

    thanx for the reply Tmagic650
    yes it has daemon tools installed. no its a brand new laptop only 3 months old so no other windows was installed on it. no there are no exclaimation point on devices. yes they are up to date.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,839   +165

  5. Mujahid5962

    Mujahid5962 TS Rookie Topic Starter

    ohk. i will do it thanx a ton. i will update about the status of problem in a day or two.
    thanx a lot
  6. Mujahid5962

    Mujahid5962 TS Rookie Topic Starter

    no its not helping m still having the same problem.
    thanx
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,839   +165

    Any new minidumps?
  8. Mujahid5962

    Mujahid5962 TS Rookie Topic Starter

    yes
    i am attaching the minidump file.
    thanx

    Attached Files:

  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,839   +165

    DRIVER_POWER_STATE_FAILURE
    Ntoskrnl.exe

    Do you have Zone Alarm installed?
  10. Mujahid5962

    Mujahid5962 TS Rookie Topic Starter

    No i don't have zone alarm installed. i have e-scan.
    Thanx


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