Blue Screen Stop: 0x000000C2 and can't restart in safe mode

By classdame
Aug 2, 2009
  1. I have been researching this BAD_POOL_CALLER error code and everyone suggests certain downloads. But, I cannot do a download if I cannot restart PC.
    Machine is a Dell Dimension 521!, BIOS V 1.1.10. Installed memory 1.0 GB 667 MHz Windows XP OS. This machine is at our 2nd home and we returned after 3 months. Both my husband and I were logged on and I had just hit the button to start update downloads. Within 30 seconds power went off and computer shut down. When I restarted, the dreaded blue screen and nothing I try will let me restart. Tried safe mode. It gets as far as "Loading Windows XP", then back to blue screen. I have service pack 3 installed. Help!!
  2. raybay

    raybay TS Evangelist Posts: 7,241   +9

    I suspect your computer was damaged by the power shut down... and may be difficult to repair. Get an estimate from Dell or a qualified, licensed technician, then talk to your Insurance company... If may be fixable or it may not, but I would replace the board under an Insurance claim if there is any question about its long term reliability.
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