Blue screen upon boot-up creates attached minidump

DavidOrcus

Posts: 25   +0
[FONT=Arial]I have someone’s PC that upon normal boot-up is displaying the following:[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]A problem has been detected and windows has been shut down to prevent damage to your computer.[/FONT]
[FONT=Arial]Technical information[/FONT]
[FONT=Arial]*** STOP: (0xC0000005, 0x8056AFE9, 0xBA307AF4, 0x00000000)
Beginning dump of physical memory
[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]WinXP Pro SP3[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]PC can now boot into Safe mode after performing a windows repair install, also attempted windows CHKDSK.[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]PC has two memory Sims tried removing each one individually and seeing if it will work with the other, same error.[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]The person had installed an Epson Printer Driver I’ve removed the software for this printer within Add & Remove programs but can’t remove the driver as it’s not available via safe mode.[/FONT]
[FONT=Arial]
I had removed display adapter and re-installed.

Can anyone see from any of the two attached minidump files what’s possibly causing the issue!

Thanks in advance.

David
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Attachments

  • MinidumpFiles.zip
    5.9 KB · Views: 3
KERNEL_MODE_EXCEPTION_NOT_HANDLED
Ntkrnlpa.exe

This is most likely a memory issue. Run Memtest86:
http://www.memtest.org/
Download the pre-compiled bootable 4.20 iso file. Burn this to a DVD or CD and boot the computer with it. Run Memtest86 for at least 7 passes. Any errors can mean bad memory
 
[FONT=Arial]Thanks for the response Tmagic650.[/FONT]
[FONT=Arial]It doesn't appear to be memory Memtest86 shows no errors after 40 passes. I've tried memory from another computer that works and receive the same problem.[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]I believe it's something to do with the following file:[/FONT]
ntkrnlpa.exe ntkrnlpa.exe+e8be4 0x804d7000 0x806e2000 0x0020b000 0x41107b0d 04/08/2004 06:58:37 Microsoft® Windows® Operating System NT Kernel & System 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Microsoft Corporation C:\WINDOWS\system32\ntkrnlpa.exe
Mini071212-13.dmp 12/07/2012 17:19:02 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x8056afe9 0xa841baf4 0x00000000 ntkrnlpa.exe ntkrnlpa.exe+93fe9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) 32-bit ntkrnlpa.exe+93fe9 ntkrnlpa.exe+9502b ntkrnlpa.exe+ee91 ntkrnlpa.exe+d2f3a C:\WINDOWS\Minidump\Mini071212-13.dmp 2 15 2600 65,536
 
[FONT=Arial]Hello,[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]To get this into windows I had to replace “[/FONT][FONT=Arial]C:\WINDOWS\system32\ntkrnlpa.exe” with one from a working PC on the same version.[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]I then used load last know good working configuration from F8 menu which I had tried before but this then allowed the PC to boot into Normal Mode.[/FONT]
[FONT=Arial]
Now windows was in normal mode it produced one last error in event log “error code 1000008e, parameter1 c0000005”[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]To clear this error I had to reload network card adapter now appears to be stable.[/FONT]
[FONT=Arial]
Will monitor and re-post if any further updates.

Thanks, David[/FONT]
 
[FONT=Arial]Hello Tmagic650,[/FONT]
[FONT=Arial]
Thank you for your response. I only did attempt the memory tests after your post so I was posting back in response.[/FONT]
[FONT=Arial] [/FONT]
[FONT=Arial]I then did the other things afterwards.[/FONT]
[FONT=Arial]
Cheers[/FONT]
 
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