Blue screen upon boot-up creates attached minidump

[DavidOrcus]

I have someone’s PC that upon normal boot-up is displaying the following:

A problem has been detected and windows has been shut down to prevent damage to your computer.
Technical information
*** STOP: (0xC0000005, 0x8056AFE9, 0xBA307AF4, 0x00000000)
Beginning dump of physical memory

WinXP Pro SP3

PC can now boot into Safe mode after performing a windows repair install, also attempted windows CHKDSK.

PC has two memory Sims tried removing each one individually and seeing if it will work with the other, same error.

The person had installed an Epson Printer Driver I’ve removed the software for this printer within Add & Remove programs but can’t remove the driver as it’s not available via safe mode.

I had removed display adapter and re-installed.

Can anyone see from any of the two attached minidump files what’s possibly causing the issue!

Thanks in advance.

David

 

[Tmagic650]

KERNEL_MODE_EXCEPTION_NOT_HANDLED
Ntkrnlpa.exe

This is most likely a memory issue. Run Memtest86:
http://www.memtest.org/
Download the pre-compiled bootable 4.20 iso file. Burn this to a DVD or CD and boot the computer with it. Run Memtest86 for at least 7 passes. Any errors can mean bad memory

 

[DavidOrcus]

Thanks for the response Tmagic650.
It doesn't appear to be memory Memtest86 shows no errors after 40 passes. I've tried memory from another computer that works and receive the same problem.

I believe it's something to do with the following file:
ntkrnlpa.exe ntkrnlpa.exe+e8be4 0x804d7000 0x806e2000 0x0020b000 0x41107b0d 04/08/2004 06:58:37 Microsoft® Windows® Operating System NT Kernel & System 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) Microsoft Corporation C:\WINDOWS\system32\ntkrnlpa.exe
Mini071212-13.dmp 12/07/2012 17:19:02 KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x8056afe9 0xa841baf4 0x00000000 ntkrnlpa.exe ntkrnlpa.exe+93fe9 NT Kernel & System Microsoft® Windows® Operating System Microsoft Corporation 5.1.2600.6223 (xpsp_sp3_gdr.120504-1619) 32-bit ntkrnlpa.exe+93fe9 ntkrnlpa.exe+9502b ntkrnlpa.exe+ee91 ntkrnlpa.exe+d2f3a C:\WINDOWS\Minidump\Mini071212-13.dmp 2 15 2600 65,536

 

[DavidOrcus]

Hello,

To get this into windows I had to replace “C:\WINDOWS\system32\ntkrnlpa.exe” with one from a working PC on the same version.

I then used load last know good working configuration from F8 menu which I had tried before but this then allowed the PC to boot into Normal Mode.

Now windows was in normal mode it produced one last error in event log “error code 1000008e, parameter1 c0000005”

To clear this error I had to reload network card adapter now appears to be stable.

Will monitor and re-post if any further updates.

Thanks, David

 

[Tmagic650]

Okay David,
we had to start somewhere didn't we. Good luck

 

[DavidOrcus]

Hello Tmagic650,

Thank you for your response. I only did attempt the memory tests after your post so I was posting back in response.

I then did the other things afterwards.

Cheers