TechSpot

Blue screen when booting Windows Vista Home, only boots in safe mode

By johnpb
Aug 12, 2010
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  1. Hello everyone and thanks in advance for your help

    I have a dell inspiron 1501 runing windows Vista Home SP2
    32 bit operating system

    My problem started yesterday when I started the computer. It will show the Dell Inspiron screen, go to windows password logon screen. Once you enter the password windows will boot and go to the desktop. Once the desktop comes up, the screen goes blue with scattered small white boxes for a few seconds then reboots.

    Once I rebooted into safe mode I recieved an error box stating windows recovered from an unexpected shutdown. Under addition information it list:

    problem signature:
    Problem Event Name BlueScreen
    OS Version 6.0.6002.2.2.0.768.3
    Local ID: 1033

    Addition Information about the problem
    BC Code 1000008e
    BCP1: c0000005
    BCP2: 8B025FF0
    BCP3: 95F11684
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1


    I am attaching the dump file it shows as I am unable to open it to copy and paste


    Thank you in advance for your help it is greatly appreciated.
    John
     

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,172   +37

    Not sure if this will now be relevant for you but according to your minidump your issue is with the ATI driver atikmdag.sys Have you tried updating your video card driver?
     
  3. techsuitor

    techsuitor TS Rookie Posts: 145

  4. Appmen

    Appmen TS Rookie

    If you cannot solve this problem you may reinstall Windows. To may use WET (windows easy transfer) and PickMeApp: two free solutions. WET may transfer your XP settings while portable PickMeApp tool may transfer programs from Windows to Windows. PickMeApp claims to support unlimited number of programs.
    Use WET to copy your account settings and PickMeApp to save your applications from Save mode.
     


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