TechSpot

Blue screen when on the Internet

By Dannylatics
Feb 11, 2013
Post New Reply
  1. Hi, Im new to the site but need your expert help please :D

    I'm not brilliant on computers so please can you keep it simple

    Basically I get the Blue Screen Bad Caller on the internet, normally when Im watching videos or clicking a website link on facebook.

    I have uploaded[​IMG] a print screen of the problem diagnosis of what windows tells me when it reboots.

    I have wiped the laptop twice back to factory condition to try and solve the issue but to no avail

    Any help greatly appreciated
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Blue screens after fresh OS installs point to hardware problems or bad bios settings. Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. Dannylatics

    Dannylatics TS Rookie Topic Starter

    Hope this works mate, thanks
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,927   +167

    Your Realtek network driver is causing the trouble. See if you can update the driver or if this Network device is part of the motherboard, it may be bad
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.