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Blue screen when on the Internet

By Dannylatics
Feb 11, 2013
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  1. Hi, Im new to the site but need your expert help please :D

    I'm not brilliant on computers so please can you keep it simple

    Basically I get the Blue Screen Bad Caller on the internet, normally when Im watching videos or clicking a website link on facebook.

    I have uploaded[​IMG] a print screen of the problem diagnosis of what windows tells me when it reboots.

    I have wiped the laptop twice back to factory condition to try and solve the issue but to no avail

    Any help greatly appreciated
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Blue screens after fresh OS installs point to hardware problems or bad bios settings. Go to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files, and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. Dannylatics

    Dannylatics TS Rookie Topic Starter

    Hope this works mate, thanks
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Your Realtek network driver is causing the trouble. See if you can update the driver or if this Network device is part of the motherboard, it may be bad
     

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