Blue screen - Windows XP - Dell Dimension 9150

By mattitude
Aug 26, 2010
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  1. Hey guys.

    I've got a problem! I was scanning my computer with Malwarebytes on my user account. I told the rest of my family not to log on to their accounts as I am scanning, but another member of my family forgot and logged onto their user account, and came told me that the screen is just black. There was nothing I could do so I held the button on the processor to shut it down. I waited for a bit and then turned it back on. The processor started up but then it shut down and a blue screen appeared!

    I have posted what the Blue Screen shows below. I have noticed that when I restart and it appears again, some of the information changes.

    What the Blue Screen shows:

    "A problem has been detected and windows has been shut down to prevent damage to your computer.

    The problem seems to be caused by the following file: ati3duag.dll <- this bit sometimes changes to something else when restarted

    PAGE_FAULT_IN_NONPAGED_AREA <- This bit sometimes changes when restarted

    If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

    Check to make sure any new hardware or software is properly installed.
    If this is a new installation, ask your hardware or software manufacturer for any windows updates you might need.

    If problems continue disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable components, restart your computer, press F8 to select advanced start up options and then select Safe Mode.

    Technical information:

    *** STOP: 0x000000FC (0xAE921828, 0x00000001, 0xBF12c66B, 0x00000000) <- these numbers/letters change when restarted

    *** ati3duag.dll - Address BF12c66B base at BF0B2000, DateStamp 42f1834d <- sometimes this appears, other times it doesn't

    Beginning dump of physical memory.
    Physical memory dump complete.
    Contact your system administrator or technical support group for further assistance."

    I restarted the computer and a black screen appeared with different options:
    Safe Mode
    Safe Mode with Networking
    Safe Mode with Command Prompt

    Last Known Good Configuration (your most recent settings that worked)

    Start Windows Normally

    I've tried:
    Last known good configuration
    Start Windows Normally.

    The blue screen appeared again when I tried these.

    I ran it in safe mode, which worked fine! Here, I tried doing a System Restore but it made the Blue screen appear again when I clicked to run it.

    I think it's something to do with the hard drive because I have downloaded / installed a lot lately and it has been running pretty slow. I was just about to delete a lot of stuff that's on aswell!

    What do you guys think I should do?

  2. DKRON

    DKRON TS Guru Posts: 567   +25

    I have been having the exact problem with my computers lately, it is a RAM error. Replace the sticks or take switch around the sticks in your computer and find which ones are actually dodgy.
  3. mattitude

    mattitude TS Rookie Topic Starter

    Hey DKRON,

    thanks for your reply! Really appreciate it :)

    Yeah i thought it could be something to do with the RAM aswell! But after looking at people's posts with similar problems to mine, a lot of experts have been saying it's something to do with the drivers! I just need to know what to do! Do I need to update or run anything? I'll definitely try what you suggested and move the RAM. It's just that i've never opened up my computer so I wanna try other people's suggestions first haha!

    Thanks again for the reply! Is there anyone else out there have any idea what the problem could be? Is there anything I should run to provide you with information about my system?

    Thanks alot,
  4. mattitude

    mattitude TS Rookie Topic Starter


    I've recently installed the programs 'Nero Burning ROM' and 'Daemon Tools'. I've read on other forum posts that 'Daemon Tools' may have caused the Blue Screen (something to do with the drivers i think). I went on Safe mode and tried uninstalling Nero Burning ROM, and the blue screen appeared before i could uninstall it fully. The same happened with Daemon Tools and this is part of what the Blue screen showed when trying to uninstall Daemon Tools:

    This time the Blue Screen said:

    The problem seems to be caused by this file: win32k.sys <- this seems to be a different file to the one that was shown in my first post

    Technical information:

    *** STOP: 0x00000050 (0xD79A156C, 0x00000000, 0xBF80DDDE, 0x00000000)

    *** win32k.sys - Address BF80DDDE base at BF800000, DateStamp 4c220f9a

    Anyone have any idea? Thanks guys,
  5. DKRON

    DKRON TS Guru Posts: 567   +25

    Yea fair enough, i work at at school full of HP's that are having the same error lately so that hows i know that its the RAM, how much are you using in your computer atm?

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