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Blue screen

By Blackula
Feb 5, 2009
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  1. I have a dell inspiron 6000. The screen is blue and the messege is
    STOP:c000021a Unknown hard Error.
    Does anyone what this are what to do.
  2. raybay

    raybay TS Evangelist Posts: 10,716   +6

    You likely have a hard drive failure, as the magnetic material on the first eight sectors sometimes bubbles up and flakes away as the drive ages. You may still be able to save the data using an external USB drive, but you will need to install a new drive, and use your Dell disk set to reinstall Windows, drivers, etc... then you have the other software to worry about unless you have the install disk.
    A good external USB enclosure with its own power supply will allow you to examine the contents of the drive, and to copy files to another drive, but it will not enable a boot.
  3. Blackula

    Blackula TS Rookie Topic Starter

    you talking about getting a cd drive. i really dont know to much about computers
  4. raybay

    raybay TS Evangelist Posts: 10,716   +6

    Suggest you get local help... a friend who is knowledgable about computers... you have serious problems with that one, and it needs some tech expertiese.
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