BSOD BCCode:1000007e Hello gentlemen: My friend who lives in another state just bought a new HP laptop not more than 2 weeks ago. I think it was triggered through some kind of update but she doesn't remember what kind it was. She emailed me the error dump. Any help would be appreciated. Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001.2.1.0.768.3 Locale ID: 1033 Additional information about the problem: BCCode: 1000007e BCP1: FFFFFFFFC0000005 BCP2: FFFFF800020783B1 BCP3: FFFFFA60021FC7D8 BCP4: FFFFFA60021FC1B0 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini082709-12.dmp C:\Users\Morgana\AppData\Local\Temp\WER-53149-0.sysdata.xml C:\Users\Morgana\AppData\Local\Temp\WER4B42.tmp.version.txt If you need those files to assist, I'll have to carefully step her through the process.