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Bluescreen BCCode 19

By ABouwens
Dec 10, 2010
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  1. Not sure what to do my computer crashes mostly just when I am shutting it down so updates are impossible to install. The codes I am getting are:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 19
    BCP1: 0000000000000020
    BCP2: FFFFFA8001A0D000
    BCP3: FFFFFA8001A0D600
    BCP4: 0000000004600000
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    any suggestions will help.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. ABouwens

    ABouwens TS Rookie Topic Starter

    Dumps

    The last 5
     

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    All five are errors are the same 0x00000019: BAD_POOL_HEADER
    A pool header issue is a problem with Windows memory allocation. Device driver issues are probably the msot common, but this can have diverse causes including bad sectors or other disk write issues, and problems with some routers. It can also be caused by bad RAM.

    Though nothing specifically was cited as the cause in light of the error codes and cited Windows OS drivers the first diagnostic step to take is running a harddrive diagnostics.

    What is the make of your harddrive and have you ever run a harddrive diagnostics before?
     
  5. Isha gupta

    Isha gupta TS Rookie

    I am having the same problem of blue screen with bccode 19 BAD_POOL_HEADER. I m attaching the dmp file of my system help me to get rid of it
     

    Attached Files:

  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Hi. I strongly recommend that you start your own post with attached information because this post is over 5 years old. You should get quicker results with a new post; I personally no longer am that active here. Also, have you tried running a hard drive diagnostics?
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    USBvideo.sys is a driver flagged in your minidumps Isha
     

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