TechSpot

Bluescreen/crash & freeze loop

By DrewVenner
Apr 3, 2011
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  1. Hello,

    I've run into this issue with my girlfreinds computer. She tried to run Ad-Aware overnight last night, and the computer froze sometime when we were asleep. When we got up, she had to force shutdown and upon restarting it follows this annoying loop.

    Black Screen Safe Mode/Normal Mode Screen.
    (Normal Mode Select)
    Computer starts up, error box pops up. 'recovered from a unexpected shutdown'
    Computer Freezes
    Computer Bluescreens
    Computer Restarts
    (repeats)

    I can put it into safe mode, but not much else I can do in it to resolve the issue, i've pulled this error log from the 'recovered from a unexpected shutdown' screen, please not I had to manualy copy this over to my computer i'm on now to relay it.

    Problem Signature:
    Problem Event Name: Bluescreen
    OS Version: 6.1.7600.2.0.0.768. 3
    Locale ID: 4105

    Additional Information About The Problem:
    BCCode: a
    BCP1: 0000000000000008
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF80002A54D19
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help desribe the problem:
    C:\Windows\Minidump\040311-12199-01.dmp
    C:\Users\Morningbliss\AppData\Local\Temp\WER-18595-sysdata.xml

    Read Our Privacy statement online:
    If the online privacy statement is not available, etc

    The specs for the computer are in this URL.

    HP Pavilion a4313w Desktop PC Product Specifications
    Will not let me paste url due to <5 post count,... will convert that information from website, will take a few moments.

    Runs Windows 7

    If you need more detailed information ill get it.
    Please assist me with this issue and I thank you for your time and effort in advance.
  2. DrewVenner

    DrewVenner TS Rookie Topic Starter

    Computer Specs.

    Product release informationProduct number
    AY627AA
    Release date
    02-Feb-2010
    Country/region sold in
    •United States
    •Canada

    ------------------------------------------------------------

    Motherboard
    M2N68-LA (Narra5)
    •Manufacturer: Pegatron
    •Form factor: microATX - 24.4 cm (9.6 inches) x 24.4 cm (9.6 inches)
    •Chipset: NVIDIA GeForce 6150SE nForce 430
    •Memory sockets: 2 x DDR2
    •Front side bus speeds: 2000MT/s (2.0 GT/s)
    •Processor socket: AM2+
    •Expansion Slots:
    ◦1 PCI Express x16 slot for graphics card
    ◦2 PCI Express x1 slots
    ◦1 PCI slot

    ------------------------------------------------------------

    Processor
    AMD Sempron LE-1250
    •Operating speed: Up to 2.2 GHz
    •Number of cores: 1
    •Socket: AM2
    •Bus speed: 1600 MT/s

    ------------------------------------------------------------

    Processor upgrade information
    •TDP: 95W
    •Motherboard supports the following processor upgrades:
    NOTE: Only socket AM2+ processors are suported with this mortherboard.

    ◦AMD Phenom II Quad-Core
    ◦AMD Phenom II Triple-Core
    ◦AMD Phenom Quad-Core (A) 9xxx series (AM2+)
    ◦AMD Phenom Triple-Core (T) 8xxx series (AM2+)
    ◦AMD Athlon X4
    ◦AMD Athlon X3
    ◦AMD Athlon X2 (B) (AM2+)

    -----------------------------------------------------------

    Memory
    3 GB
    •Amount: 3 GB
    •Speed: PC2-6400 MB/sec

    ---------------------------------------------------------

    Memory upgrade information
    •Dual channel memory architecture
    •Two DDR2 DIMM (240-pin) sockets
    •Supported DIMM types:
    ◦PC2-5300 (667 MHz)
    ◦PC2-6400 (800 MHz)
    •Non-ECC memory only, unbuffered
    •Supports 2GB DDR2 DIMMs
    •Supports up to 4 GB* on 32 bit PCs
    *32-bit operating systems cannot address a full 4.0 GB of memory

    ------------------------------------------------------------

    Video graphics
    Integrated graphics using nVidia GeForce 6150SE
    Integrated video is not available if a graphics card is installed.
    •Integrated graphics using nVidia GeForce 6150SE
    •Also supports PCI Express x16 graphics cards*
    NOTE: *Either integrated graphics or the PCI Express x16 slot are usable at one time; they are not usable concurrently.

    ---------------------------------------------------------------

    Sound/Audio
    Integrated Realtek ALC888S Audio
    Integrated audio is not available if a sound card is installed.
    •Number of channels: 6
    •Audio CODEC: ALC888S
    •Maximum bit depth: up to 24-bit
    •Maximum sample rate: up to 192,000 Hz
    •Supports SPDIF digital

    --------------------------------------------------------------------------

    Networking
    LAN: 10-Base-T
    •Interface: Integrated into motherboard
    •Technology: Realtek RTL8201N
    •Data transfer speeds: up to 10/100 Mb/s
    •Transmission standards:10-Base-T Ethernet

    ----------------------------------------------------------------------------

    Modem: 56K WinModem
    •Interface: PCI Express x1
    •Data transfer speeds: up to 56 kbps for V.90 connections*
    •Transmission standards: V.92, V.90, V.34, V.32*
    •Caller ID: Yes*
    •Modem on hold: Yes*
    * Features must supported by the ISP at time of connection.

    -------------------------------------------------------------------------------

    Hard drive
    320 GB
    •Size: 320 GB
    •Interface: SATA
    •Transfer rating: 3.0 Gb/sec
    •Rotational Speed: 7200 RPM

    ------------------------------------------------------------------------------

    CD/DVD disc drive
    SuperMulti DVD Burner with LightScribe Technology drive
    terface: SATA
    •Data buffer memory: 2 MB minimum
    •LightScribe: yes
    •Disc diameter: 120 mm
    •Write and read speeds for supported formats and disc types are shown in this table:
    Formats/Disc types /Write speeds /Read speeds /Storage capacity
    DVD
    DVD-ROM SL NA up to 16x up to 4.7 GB
    DVD-ROM DL NA up to 8X up to 8.5 GB
    DVD+R SL up to 16x up to 12X up to 4.7 GB
    DVD+R DL up to 12x up to 8x up to 8.5 GB
    DVD+RW SL up to 8x up to 8x up to 4.7 GB
    DVD+RW DL not supported
    DVD-R SL up to 16x up to 12x up to 4.7 GB
    DVD-R DL up to 12x up to 8x up to 8.5 GB
    DVD-RW SL up to 6x up to 8x up to 4.7 GB
    DVD-RW DL not supported
    DVD-RAM up to 12x up to 12x 4.7 GB
    CD
    CDROM NA up to 40X up to 700 MB
    CDR up to 40X up to 40X up to 700 MB
    CDRW up to 32X up to 32X up to 700 MB
    CD-DA NA up to 32X up to 700 MB
    Video CD NA up to 16X up to 700 MB

    -----------------------------------------------------------------------------------------

    Computer Case
    Mid-size ATX
    •Height: 38.7 cm (15.23 inches)
    •Width: 17.5 cm (6.89 inches)
    •Length: 41.4 cm (16.29 inches)

    Bay size Total Bays*
    13.33 cm (5.25 inch) 2
    8.89 cm (3.5 inch) 3
    * Bays may be occupied by existing hardware.


    -------------------------------------------------------------------------------------------

    Power Supply
    250W
    250W power supply

    ----------------------------------------------------------------------------------------------

    I/O Ports
    Front I/O ports
    •USB: 2
    •Headphone: 1
    •Microphone: 1

    Back I/O ports
    1 - PS/2 mouse port (green)
    2 - PS/2 keyboard port (purple)
    3 - Video Graphics Adapter port
    4 - USB 2.0 ports 4
    5 - RJ45 Network (LAN)
    6 - Line In port (light blue)
    7 - Line Out port (lime)
    8 - Microphone port (pink)

    -----------------------------------------------------------------------------------------------

    Keyboard, mouse and input devices
    HP USB keyboard
    •Interface: USB
    •Cable length: 1.8 m (6 feet)
    Dimensions:
    ◦Height: 27.2 mm (1.1 inch)
    ◦Width: 160.71 mm (6.3 inches)
    ◦Length: 439.85 mm (17.3 inches)
    Special buttons:*
    ◦Volume up
    ◦Volume down
    ◦Mute
    * Buttons are not configurable
    Extended Keys:
    ◦Sleep
    ◦Chapter back
    ◦Play/pause
    ◦Stop
    ◦Chapter forward

    ----------------------------------------------------------------------------------------------------

    Quebec Keyboard Kit
    A keyboard kit for French Canada to enhance the keyboard experience when using this computer with the French language.

    -----------------------------------------------------------------------------------------------------

    HP USB optical mouse
    •Interface: USB
    •Cable length: 1.8 m (6 feet)
    •Buttons: left, right, and clickable scroll wheel

    ---------------------------------------------------------------------------------------------------

    Software
    Titles that shipped with PC NOTE: HP provides basic support for software that comes with the computer. For in-depth feature assistance, refer to the help section in the software or on the software vendor's Web site

    Software Category /Software Title /Supported by HP Application Recovery
    Operating System •Microsoft Windows 7 Home Premium (64-bit) •No
    CD/CD-RW/DVD/DVD+RW •MediaSmart DVD
    •Windows DVD Maker
    •CyberLink DVD Suite 6 •Yes
    •No
    •Yes
    Entertainment, Music & Games •HP Games
    •HP MediaSmart Software Suite •No
    •Yes
    Productivity •Microsoft Works 9
    •Microsoft Office Home and Student Edition 2007 Trial
    •Windows Live Essentials •Yes
    •No
    •No
    Security •Norton Internet Security 2010 (60-day security update subscription)
    •Norton Online Backup (30-day trial) •Yes
    •No
    Support •HP Advisor
    •HP Hardware Diagnostic Tools
    •HP Help & Support Center
    •HP Support Assistant •No
    •Yes
    •No
    •Yes
    Recovery •HP Recovery Manager •No
    Internet Solutions •Microsoft Internet Explorer
    •ISP offers •No
    •No
    HP Partner offers (may vary) •Snapfish PictureMover (US only) •Yes

    NOTE: This support document provides specifications and component images that reflect the original design intention for all PCs of this model. Under certain circumstances, a factory or service provider may install a component that meets or exceeds the listed specification and/or appears different than the image shown.
  3. DrewVenner

    DrewVenner TS Rookie Topic Starter

    Bootmgr

    During the time I was trying to fix the problem, on one of the restarts BOOTMGR was declared missing, I did not even get to see the normal start screen that deals with system restore etc. It took a good 20 mins of trying to bring back the main screen to no luck.

    Finaly the System Restore screen pop'ed before BOOTMGR came up, and I got into it.

    Final option seems to do a Factory Image Restore, which is painful to do, there are many many things on this computer that were not backed up to any other location.

    I'm semi sure that doing this will band-aid the old problem for a while.


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