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BlueScreen multiple times since installing SP1

By naystcb
Apr 14, 2008
  1. CPU: AMD Opteron 8224 HE
    Motherboard: ECS Nettle2 1.0 MCP61PM-HM
    RAM: 240 pin, DDR2 SDRAM PC2-5300 MB/sec 667MHz 1024x2
    GPU: NVIDIA GeForce 6150SE nForce 430
    PSU: Bestec ATX-250-12Z
    OS: Windows Vista Home Premium SP1 64-bit

    I have just purchased a new Desktop System and installed Vista Home Premium 64-bit.
    I made all of the necessary preps and updates needed before installing SP1 and everything went smooth, but shortly thereafter and ever since my system has been shutting down unexpectedly. When I start it back up it tells me that Windows has recovered from an unexpected shutdown and when I check to see what the problem details are I am giving the following information.

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    4/14/2008 9:47 AM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini041408-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFFA60009EE23E
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: bccfd43b-eb9f-45c8-853d-ce824da22a71


    I have installed the Windows Debugger and debugging symbols so that I could attempt to read the minidump files and try to diagnose what is causing this issue, but I was unsuccessful in getting the debugger to work correctly.

    Can someone please read the minidump files that I have attached and tell me what is causing this BlueScreen event and what I need to do to fix the issue.

    Thanks,
    naystcb
     
  2. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    See if you can update nvstor.sys, which is an NVIDIA nForce(TM) SATA Driver.

    BugCheck D1, {0, 2, 0, fffffa60009ee23e}
    Probably caused by : nvstor.sys ( nvstor+623e )
    Image name: nvstor.sys Timestamp: Thu Jun 07 04:34:00 2007 (46671A38)
     
  3. naystcb

    naystcb TS Rookie Topic Starter

    Thank you peterdiva, I have followed your advice and updated the NVIDIA nForce driver as you suggested. Can you advise me on one more issue and how to resolve it? I was able to read one of my older minidump files and it gave me this issue,
    Probably caused by : win32k.sys ( win32k+c96c5 ). Do you know what this issue is and how I can resolve it?

    Thanks,
    naystcb
     
  4. peterdiva

    peterdiva TechSpot Ambassador Posts: 1,088

    That was a hard drive error, so it could be related to the nvstor.sys problem. Wait to see if it still crashes.

    BugCheck 7A, {fffff6fc806101c8, ffffffffc000000e, 47dcc880, fffff900c2039138}
    Probably caused by : win32k.sys ( win32k+c96c5 )

    ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.

    DISK_HARDWARE_ERROR: There was error with disk hardware
     
  5. naystcb

    naystcb TS Rookie Topic Starter

    Thanks again, you've been a great help.
     
  6. naystcb

    naystcb TS Rookie Topic Starter

    I need your help again, please.

    My system has crashed once again.

    Product
    Windows

    Problem
    Shut down unexpectedly

    Date
    4/19/2008 6:46 PM

    Status
    Report Sent

    Problem signature
    Problem Event Name: BlueScreen
    OS Version: 6.0.6001.2.1.0.768.3
    Locale ID: 1033

    Files that help describe the problem (some files may no longer be available)
    Mini041908-01.dmp
    sysdata.xml
    Version.txt

    Extra information about the problem
    BCCode: 7a
    BCP1: FFFFF6FD30008808
    BCP2: FFFFFFFFC000000E
    BCP3: 0000000039801860
    BCP4: FFFFFA60011014B4
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1
    Server information: 297570e8-61b6-40f9-a0a7-7153a306bdd1


    The minidump file reads:

    BugCheck 7A, {fffff6fd30008808, ffffffffc000000e, 39801860, fffffa60011014b4}

    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    GetPointerFromAddress: unable to read from fffff80001e3f250


    Probably caused by : memory_corruption

    Followup: memory_corruption
     
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