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Bluescreen, suspect RAM, but not entirely sure

By pho3n1x
Oct 31, 2007
  1. I've run memtest a couple times and it comes back clean every time, but my bluescreen generally appears while playing MSFSX. it's portcls.dll that seems to be the issue. from googling, it looks like it's possibly a sound driver issue, but i've gone back and forth using creative's drivers, and the kX project drivers, and it seems to be the same error.

    hoping that cpc can work his magic on this one for me.

    ---

    Error code 100000d1, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 ba73442b.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 10/31/2007
    Time: 8:17:40 PM
    User: N/A
    Description:
    Error code 100000d1, parameter1 00000000, parameter2 00000002, parameter3 00000000, parameter4 ba73442b.


    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 64 100000d
    0020: 31 20 20 50 61 72 61 6d 1 Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 30 2c 20 000000,
    0038: 30 30 30 30 30 30 30 32 00000002
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 62 61 37 33 00, ba73
    0050: 34 34 32 62 442b


    ---

    The computer has rebooted from a bugcheck. The bugcheck was: 0x100000d1 (0x00000000, 0x00000002, 0x00000000, 0xba73442b). A dump was saved in: C:\WINDOWS\Minidump\Mini103107-01.dmp.

    ---

    i can't figure out how to open the dmp file properly, as the windows debugger tools tell me that my symbols are wrong.

    here is what little i can retrieve from it though.

    ---

    MODULE_NAME: portcls

    FAULTING_MODULE: 804d7000 nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 41107f13

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get nt!MmPoolCodeStart
    unable to get nt!MmPoolCodeEnd
    00000000

    CURRENT_IRQL: 2

    FAULTING_IP:
    portcls+742b
    ba73442b 8b08 mov ecx,dword ptr [eax]

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: WRONG_SYMBOLS

    BUGCHECK_STR: 0xD1

    LAST_CONTROL_TRANSFER: from ba72e497 to ba73442b

    STACK_TEXT:
    WARNING: Stack unwind information not available. Following frames may be wrong.
    f78a6fb8 ba72e497 00001208 8a457870 ffdff000 portcls+0x742b
    f78a6fd0 804dbbd4 899fa258 899fa248 00000000 portcls+0x1497
    f78a6fd4 899fa258 899fa248 00000000 00000000 nt+0x4bd4
    f78a6fd8 899fa248 00000000 00000000 8c6b0f0b 0x899fa258
    f78a6fdc 00000000 00000000 8c6b0f0b 8f51bf0f 0x899fa248


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    portcls+742b
    ba73442b 8b08 mov ecx,dword ptr [eax]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: portcls+742b

    FOLLOWUP_NAME: MachineOwner

    IMAGE_NAME: portcls.sys

    BUCKET_ID: WRONG_SYMBOLS

    Followup: MachineOwner
    ---------




    thank you in advance for your assistance.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    It is actually a Windows OS issue. Check out this link and read fully and carefully to see if what they suggest meets your issue.

    http://support.microsoft.com/kb/921401/en-us

    Hope this helps.

    Also, when you test RAM a minimum of 7 passes is needed.
     
  3. pho3n1x

    pho3n1x TS Rookie Topic Starter

    thank you for the quick reply.

    i've submitted a service request to obtain the hotfix. once i receive and apply it i'll make a quick flight in msfsx and let you know how things go.
     
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