TechSpot

BlueScreen

By MeeHungLo
May 23, 2013
Post New Reply
  1. Source
    Windows

    Summary
    Video hardware error

    Date
    ?5/?14/?2013 9:59 AM

    Status
    Not reported

    Description
    A problem with your video hardware caused Windows to stop working correctly.

    Problem signature
    Problem Event Name:LiveKernelEvent
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:1033

    Files that help describe the problem
    WD-20130514-0957.dmp
    sysdata.xml
    WERInternalMetadata.xml

    Extra information about the problem
    BCCode:117
    BCP1:FFFFFA8018CC24E0
    BCP2:FFFFF8800F200A88
    BCP3:0000000000000000
    BCP4:0000000000000000
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    ____________________________________________________________________________________


    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.256.48
    Locale ID:1033

    Additional information about the problem:
    BCCode:116
    BCP1:FFFFFA801FAB4010
    BCP2:FFFFF8800FB13630
    BCP3:FFFFFFFFC000009A
    BCP4:0000000000000004
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    Files that help describe the problem:
    C:\Windows\Minidump\052313-15100-01.dmp
    C:\Users\jflotow\AppData\Local\Temp\WER-23353-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Two instances this has occurred and it's at least once a day. It usually just restarts the computer when this happens but not BSOD.
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    Post the minidump properly by going to C:\windows\minidump. Minidump files have a .dmp extension, Select all the .dmp files and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here
     
  3. MeeHungLo

    MeeHungLo TS Rookie Topic Starter

    Thanks tmagic
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    Okay, good job on posting the minidumps... It is an Nvidia video driver that is causing problems. Your video card may be having issues. What is the model of the video card. How old is it?
     
  5. MeeHungLo

    MeeHungLo TS Rookie Topic Starter

    Quadro 4000, about two and a half years old, also the driver version is 306.97
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    Nice card. Have you searched for a newer driver or have you recently installed a newer driver and then began getting the BSOD's? What is the make and model of the power supply in this computer?
     
  7. MeeHungLo

    MeeHungLo TS Rookie Topic Starter

    Thanks, and neither, lol it's the company computer and we don't have an IT department.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    So without an IT department, who has the responsibility to keep your computers running?
     
  9. MeeHungLo

    MeeHungLo TS Rookie Topic Starter

    The people using them, unfortunately. I'm not too familiar with this hardware setup so that is why I was asking for help.
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    "I'm not too familiar with this hardware setup"...
    Well, unfortunately I don't think we can go much farther on this either...
     
  11. MeeHungLo

    MeeHungLo TS Rookie Topic Starter

    Fair enough, thanks anyways.
     
     
  12. SkippyK

    SkippyK TS Rookie

    Hi, I have the identical problem. Same error message as above. Same Graphics Card
    I'm running Win Pro 7 64
    I have a Corsair CX430 PSU
    2 Crucial CT2KIT102464BA1339 8GB SDRAM
    On a Intel BOXDH77DF MB
    w/ Intel Xeon E3-1230V2 CPU

    I started getting this error around May 8th 2014, so I updated my drivers; however, its still an issue. What happens is when the Graphics card is under load, it just crashes and reboots. I get a windows error that says its a hardware error, but no solution found. Any help would be great.

    The zips are the first and last windows error files.
     

    Attached Files:

  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    Looks like the audio driver is causing this...
     
  14. SkippyK

    SkippyK TS Rookie

    I think there have been audio driver conflict problems in the past with this card. Any reason why you say that now?
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    It is noted in one of the minidumps you posted... plus a dxdiag listed
     
  16. SkippyK

    SkippyK TS Rookie

    Thanks. I updated the audio driver. I've been trying to replicate the error since, but so far been unsuccessful. Hopefully it's all fixed. ... And given the time frame, I suspect the previous poster had the same issue.
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,072   +169

    Okay, good...
     


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.