Boot up stops

SBHack

Posts: 24   +0
Dell Inspiron 1501 w/ XPhe. The unit boots up to the point of the wallpaper appearing but icons do not appear and the windows button+R gives no results. Next step?
 
Hi, sorry you have had to wait so long for a reply.

It sounds like you may have a failing hard drive or a Malware infection.

First, if you have any important files that you want to save and have no back up then remove the drive and use a USB adaptor to link it up to another PC. Once you have it hooked up and before you save the data run this free scanner so you don't copy any infections.

http://www.malwarebytes.org/products/malwarebytes_free

With it still connected to another PC, to check the health of the drive, follow this guide but select to download the diagnostics for Windows, not the CD for DOS.

Identify the make of your hard drive and then use one of the links below to get the manufacturers diagnostic for ISO CD. Burn the image file to a CD, boot the PC with the disc in the drive and run the diagnostics. You first need to set the CD drive to 1st in the boot order in the Bios setup.

If you do not have an image burner use this free software to make the CD.

http://www.isoimageburner.com/


ExcelStor: http://www.excelstor.com/eng/support.php?sub_id=3

Hitachi/IBM: http://www.hitachigst.com/support/downloads/

Samsung: http://www.samsung.com/global/business/hdd/support/downloads/support_in_es.html

Toshiba Fujitsu: http://sdd.toshiba.com/main.aspx?Path=SoftwareUtilities#diagnostic

Seagate, Maxtor & Quantum:http://www.seagate.com/www/en-us/support/downloads

Western Digital:http://support.wdc.com/product/download.asp?lang=en
 
Back