Boss Brought His Kid's PC in to Me...Blue Screen of Death (024)

By pheck123
Jun 23, 2009
  1. Oh boy - my boss brought me his kid's PC to see if I could figure out what's gone wrong. To challenge me even more, there are no CD's for it.

    It's a Dell Dimension 8400. So far I've been able to check the HD using the built in utilities- no issues reported.

    Cannot boot to anything - getting blue screen of death - STOP: 0x00000024 (0x00190203, 0x82b9d5e8, 0xc0000102, 0x00000000)

    I found the first code (024) but cannot locate the rest of the error codes on line.

    Since I don't have the CD, any suggestions?
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    I suggest you start by checking your hard drive.
    Look HERE ( for a list of hard drive diagnostic utilities.

    Another very useful utility is the Ultimate boot disk. You can get it HERE. (

    You might be able (just don't bank on it) to repair the drive using the utilities above.
    Afterward, you will want to backup / ghost / clone the drive to recover all the data. (or all recoverable data).
    Then, you may need to replace the drive, but you will need to evaluate the report from the drive diagnostics before this decision is made.

    Once your data is backed up, you may be able to do a repair on the Windows installation (including NTFS).
    Once you can boot (at least to safe mode) attaching some minidumps may help us do further diagnostics for you.
  3. pheck123

    pheck123 TS Rookie Topic Starter

    Should have mentioned, when booting via command prompt, it always kicks out at agpcpq.sys
  4. pheck123

    pheck123 TS Rookie Topic Starter

    I have a CD with that on it, but I can't force a boot to the CD for some reason. Changed boot sequence but keep getting Floppy error: floppy diskette seek failure, keyboard failure (deleted floppy out of sequence, same issue)
  5. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    The computer has a panel of diagnostic lights.
    Check this link for an explanation of the codes for the 8400

    From your description, I do not think you are getting any beep codes... (post codes).
    Maybe the light codes will be helpful... (I suspect it will be yellow, green, green, yellow).

    Update after further research... more information (re: agpcpq.sys)
    You may wish to explore this, with special attention to post 18...
    though other posts seem to have significant help as well.

    Possible issues include
    SP... is the machine running sp1, sp2, or sp3?
    Is the machine running a fat32 or ntfs partition?
    Do you have the latest bios update?
    and Drive errors remain a significant possibility.
  6. pheck123

    pheck123 TS Rookie Topic Starter

    Thanks for the updates. I've researched th AGPCPQ articles, but there seem to be a multitude of reasons including both hardware and software.

    Pulled the CMOS, started with it out, disabled hardware, started and let it rebuild.

    Funny thing - I'm getting 4 green lights.
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