Browsers keep crashing & slow explorer - re-posting from Virus and Malware Removal

By kathpt
Jul 25, 2010
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  1. 'Bobbye' redirected me to this thread, i apologize for posting in the wrong thread the first time.


    Recently I noticed that my laptop takes 5 minutes to start. Windows explorer is super slow and it kept saying 'windows explorer has stopped working and needs to restart'. It doesn’t say that anymore, but it’s still SUPER slow. it used to be fast, and the hard drive is definitely not full at all. i have more than 100 free gb

    Other problem, all my browsers keep crashing (i use MFF but i also have installed IE, safari and chrome). Sometimes they send a report, sometimes its just a ‘windows explorer has stopped working’ and it closes everything.
    I ran cccleaner and it deleted all the cookies and temporary files and all that, and it’s still crashing.
    What should I do?
    Thanks in advance

    I was told to run VEW to get the log file, but since my windows is not in english, it won't let it run, so i used HiJackThis, is that ok?

    LOG in the next post seeing as it wont let me post links because i have less than 5 posts
  2. kathpt

    kathpt TS Rookie Topic Starter

    I've always been bad at maths, apparently i can only post it in the next.
  3. kathpt

    kathpt TS Rookie Topic Starter

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 16:27:03, on 25-07-2010
    Platform: Windows Vista SP2 (WinNT 6.00.1906)
    MSIE: Internet Explorer v8.00 (8.00.6001.18928)
    Boot mode: Normal

    Running processes:
    C:\Program Files\Windows Defender\MSASCui.exe
    C:\Program Files\SiS VGA Utilities\SiSTray.exe
    C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\DivX\DivX Update\DivXUpdate.exe
    C:\Program Files\Alwil Software\Avast5\AvastUI.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Users\tmn\Program Files\DNA\btdna.exe
    C:\Users\tmn\AppData\Roaming\Google\Google Talk\googletalk.exe
    C:\Program Files\RocketDock\RocketDock.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\Windows Live\Contacts\wlcomm.exe
    C:\Program Files\Microsoft Office\Office12\WINWORD.EXE
    C:\Program Files\Safari\Safari.exe
    C:\Program Files\Mozilla Firefox\firefox.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = local
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    R3 - URLSearchHook: UrlSearchHook Class - {00000000-6E41-4FD3-8538-502F5495E5FC} - C:\Program Files\\GenericAskToolbar.dll
    R3 - URLSearchHook: AIM Toolbar Search Class - {03402f96-3dc7-4285-bc50-9e81fefafe43} - C:\Program Files\AIM Toolbar\aimtb.dll
    O1 - Hosts: ::1 localhost
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Programa Auxiliar de Início de Sessão do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: AIM Toolbar Loader - {b0cda128-b425-4eef-a174-61a11ac5dbf8} - C:\Program Files\AIM Toolbar\aimtb.dll
    O2 - BHO: Ask Toolbar BHO - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\\GenericAskToolbar.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O3 - Toolbar: Veoh Web Player Video Finder - {0FBB9689-D3D7-4f7a-A2E2-585B10099BFC} - C:\Program Files\Veoh Networks\VeohWebPlayer\VeohIEToolbar.dll
    O3 - Toolbar: AIM Toolbar - {61539ecd-cc67-4437-a03c-9aaccbd14326} - C:\Program Files\AIM Toolbar\aimtb.dll
    O3 - Toolbar: Ask Toolbar - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files\\GenericAskToolbar.dll
    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
    O4 - HKLM\..\Run: [SiSTray] %ProgramFiles%\SiS VGA Utilities\SiSTray.exe
    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
    O4 - HKLM\..\Run: [SMSERIAL] C:\Program Files\Motorola\SMSERIAL\sm56hlpr.exe
    O4 - HKLM\..\Run: [SynTPStart] C:\Program Files\Synaptics\SynTP\SynTPStart.exe
    O4 - HKLM\..\Run: [BisonHK] C:\Windows\BisonCam\BisonHK.exe
    O4 - HKLM\..\Run: [autoclk] autoclk.exe
    O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp\winampa.exe"
    O4 - HKLM\..\Run: [Skytel] Skytel.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
    O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
    O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Users\tmn\Program Files\DNA\btdna.exe"
    O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe
    O4 - HKCU\..\Run: [googletalk] C:\Users\tmn\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
    O4 - HKCU\..\Run: [RocketDock] "C:\Program Files\RocketDock\RocketDock.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - HKCU\..\Run: [{4FB62ADD-62DC-82F5-5E5B-B933840AC87F}] C:\Users\tmn\AppData\Roaming\Igqeiq\ezeqi.exe
    O4 - Startup: wwwxbv32.exe
    O4 - Global Startup: DSLMON.lnk = C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) -
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} -
    O17 - HKLM\System\CCS\Services\Tcpip\..\{50317E2D-9178-4B4E-8B62-212F54296B47}: NameServer =
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
    O23 - Service: Serviço de Bonjour (Bonjour Service) - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Serviço iPod (iPod Service) - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: NMSAccessU - Unknown owner - C:\Program Files\CDBurnerXP\NMSAccessU.exe

    End of file - 7831 bytes

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