BSOD 0x00000007

By IcePrincess
Nov 24, 2008
  1. Hi!

    Make/Model of the computer : Acer ASpire 5633WLMi
    Operating system : Vista
    CPU : 1.66 Ghz (is that it?)
    ammount of RAM 2GB DDR2

    Okay here is there problem.
    I bought my computer a year ago and ever since I have been having troubeling with my USB connection. Sometimes it works just fine and sometimes my laptop just won't connect and says the USB is damaged. Which I strange because I never have problems with my mouse bu also always had problems with my internal webcam. I thought those two problems relate but hey I don't know much about computers I'm learning.

    Last year I had one BS and it never returned.
    Yesterday I got 4 BSOD. And I think that 0x0000007 was the error. But I'm not sure.
    It happened when my USB and laptop didn't connect and I got frustrated so I did ... harddisk control (? I don't know the real translation, it's an extra for checking your computer on errors).

    I put my USB in the laptop. It didn't connect. I pulled it out and poof! BSOD. My laptop restarted over and over. Then I thought it was solved but after I had read the message of the BSOD, I got another one out of the blue.

    Then I had to do systemrepair (kind of wizard) and now everything is back to okay but... I don't trust it anymore.
    What is wrong with my computer? Do you need those minidump files? Help me I'm deperate and emotionally attached to my laptop :p.
    No seriously I'm devastated....

    Thanx already. All help is welcome.
  2. nobardin

    nobardin TS Rookie Posts: 256

    If you look in C:\WINDOWS\minidump there will be .DMP files in there. On your next reply please attach 3-4 of the most recent ones and we will be more than happy to look them over for you.
  3. IcePrincess

    IcePrincess TS Rookie Topic Starter


    In the attachement my minidumps from this year. Hopefully you'll be able to find something.
    Thank you so much already!

    (ps: sorry for all the lame mistakes in the previous entry)

    Attached Files:

  4. nobardin

    nobardin TS Rookie Posts: 256

    Minidump 112308-01
    Probably caused by : lv321av.sys

    lv321av.sys is the USB Camera Driver - Acer OrbiCam - Logitech

    Possible solution

    Uninstall the driver for Acer OrbiCam - Logitech from the add/remove programs list and see if your system becomes stable. If so download the most recent drivers from

    Select the driver for your operating system and "Acer OrbiCam (Logitech). Download and install it after removing the old drivers.
  5. IcePrincess

    IcePrincess TS Rookie Topic Starter

    Thanks! I've deleted the driver but I haven't reinstalled it. But that's not a problem right? I'm going to do it when I see that my system is stable again.

    How do you read such a minidump file. I doubleclicked on it and it openend in Visual Basic but I didn't see anything...
  6. nobardin

    nobardin TS Rookie Posts: 256

    We read the minidumps with a little program called "debugging tools for windows" also known as "windbg" Setting it up can be a pain, but here are quite a few guides out there on how to get it working properly.

    If you encounter any more issues with your computer blue screening, please do not hesitate to let us know about them. We will be more than happy to assist you with further issues should any arise.
  7. IcePrincess

    IcePrincess TS Rookie Topic Starter

    Okay, thank you so much again, you're too kind!
  8. IcePrincess

    IcePrincess TS Rookie Topic Starter


    Here I am yet again.

    Make/Model of the computer : Acer ASpire 5633WLMi
    Operating system : Vista
    CPU : 1.66 Ghz (is that it?)
    ammount of RAM 2GB DDR2

    Just a few minutes ago I had a BS. Again this 000000007. This is what I got, maybe it's interesting to know. I don't know. I really whish I could get rid of this problem.

    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8D4A1A3D
    BCP3: 88D578F8
    BCP4: 88D575F4
    OS Version: 6_0_6001
    Service Pack: 1_0
    Product: 768_1

    Last night my USB drivers again didn't work and my computer somehow know the webcam is still there. Eventhough I deleted the program as you said. I'll include the minidump.

    I really hope someone could help me out, again...
  9. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70


    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues

    The driver cited is, again from previous reads, lv321av.sys. If you deleted the webcam software there is a good chancethat some driver remnants of the software are still present.
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