BSOD 0x000007F

[shadows83]

Can someone PLEASE help me? I was fixing my cousin's computer (or so I thought.) She has a Dell desktop computer. She had Internet Security 2010 along with other various malware, adware, trojans.) I used MBAM and it seemed to resolve MOST of the issues she was having.

I was also repeatedly getting "DCOM Server Process Launcher service terminated unexpectedly" and "Generic Host Process for Win32 Services encountered a problem". The DCOM message wanted to force a restart, which i aborted to finish the MBAM scan and a scan with AVG anti-rootkit. The anti-rootkit didn't find anything. However, 10 minutes later, I ACCIDENTALLY clicked for AVG antivirus to heal a file: C:\WINDOWS\SYSTEM32\6334.exe. I am not sure what happened with it after that.

The computer seemed to be running fine, though, and Windows wanted me to install updates. This required a restart of the computer. And now I'm caught in a loop of a BSOD screen:

0x0000007F (0x0000000D, 0x00000000, 0x00000000, 0x00000000).

I can't do ANYTHING. It won't let me even start in safe mode. Was this caused by that 6334 file? And is there anyway to fix it? Can anyone please help me?

 

[Route44]

There is a very strong possibility this system is still infected. Can you take out the harddrive and access it through another system by slaving it in said system?

 

[shadows83]

Route44 -

Thank you for helping me! I personally don't know how to do your suggestion. But, I have a friend coming over Sunday who has the know-how when it comes to hardware. After we do that (make it a slave) - what other steps should we do?

 

[Route44]

Well you should be able to access your harddrive through his system. This way you can back up all your important data, do further virus/malware scans, and definitely do a harddrive diagnostics.

Go to the Virus and Malware removal forum here at TechSpot and read thoroughly the Updated 8 Step sticky. Do those steps on your harddrive because there is a very good chance you are still infected.

Then after comp-letoing the 8 steps post on that forum with the required three logs.

Good luck.