TechSpot

BSOD after standby

By catcher
Apr 6, 2010
  1. Hello

    Recently I left my computer in standby mode for about 10 hours, and when I clicked a key, I saw the desktop area, got a pretty long error message (from windows) which I didn't manage to read because immediately after, a blue screen appeared and then a restart (Automatically restart ticked).

    I will also mention that I left my computer in stand by mode for 2 times, 2 nights before that, and there wasn't a problem for it to get back to desktop and keep working normal.
    Before that I did not put it in stand by mode for many months. I just left it on during days/nights.

    A while ago, in an older thread I asked about a problem with BSODs while gaming, but it seems I have solved that by removing one memory stick. Since then I did not have a BSOD while gaming or at all, until yesterday.

    I am interested to know if this minidump file I attached will tell you anything regarding what the problem may be, software or hardware.

    My system:
    Windows XP SP3 with the latest windows update hotfixes
    X-Fi extremegamer with latest driver 2.18.0013
    8800GTS 512 GPU with drivers 196.21 (older) no OC
    Corsair 620HX PSU
    Q6600 no OC
    3 sticks x 1 GB OCZ RAM. I think 2 are as dual channel.
    3 Hard Drives
    ASUS P5E MB with initial BIOS (I think it is '0107' Bios, date:12.10.07)

    And another question, I have a 3gb pagefile located on the hard drive which I store data on, since I did not want it to set it on the OS drive.
    But I also created another very small pagefile on the OS drive, because I learned that a minidump file can only be created if I have a pagefile on the system drive.
    Is this set up OK like this, or is it preferred otherwise?

    Thanks.
     

    Attached Files:

  2. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    KERNEL_DATA_INPAGE_ERROR (7a)
    Bugcheck 0x7a_c000000e
    The requested page of kernel data could not be read in.

    This Stop message is usually caused by a bad block (sector) in a paging file, a virus, a disk controller error, or failing RAM. In rare cases, it is caused when nonpaged pool resources run out. It is also caused by defective hardware.

    Go through 8-steps as elaborate din Virus and malware forum and post these on the appropriate forum for advice.

    On the hardware side, I suggest you to test your RAM with memtest, then stress (Run Chkdsk /f /r on the system partition) your HDD to see whether there are issues with it. Please get back with results of these tests / let me know if I could be of any further assistance. Regards
     
  3. catcher

    catcher TS Rookie Topic Starter Posts: 49

    I just had another BSOD while gaming, so something is definitely wrong.

    I recently moved the computer another apartment so maybe it has something to do with it, since it worked fine for months.

    I will format and install updated drivers just to rule some things out. Its time to reinstall anyway.

    After a fresh install I will see if this continues and if it does we will see how to solve it.

    I attached the minidump created it might give you some info. I was in a game for a couple of hours then it happened all of a sudden.
     

    Attached Files:

  4. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    Your latest crash involved NetLimiter (i.e. nltdi.sys). Now unless you tell me about the results about what you plan to do/earlier suggestions etc. I am unsure here how to proceed further. Till then I think you should uninstall it / or use some alternative program.
     
  5. catcher

    catcher TS Rookie Topic Starter Posts: 49

    Update, please advise

    I have chose to format and do a clean XP install to avoid other tests and to make it simpler to find the problem. It was about time for a clean install as well.

    Currently I am on a fresh XP install so I figure if this BSODs continue happening, it would most likely point to hardware and not software.

    Since I formatted and just installed the OS;
    I guess there is now no point in running the 8-steps virus/malware tests?
    Should I still run Chkdsk on system partition? (its a 30GB partition of a bigger 465GB hard drive, the other partition I use for data files).

    Regarding testing my RAM with memtest, is there a point in testing it again? Since I tested each memory module individually about 6 months ago, when I had a BSOD issue while gaming
    There were no errors. But I still assumed its RAM related, so what I did was run games for several hours with 1 memory module, then with 2, then 3 then 4, and see with when I got a BSOD. Eventually I found the memory module which I got a BSOD with while gaming, removed it, and since then I use 3 memory modules instead of 4, with no problems.
    Of course I couldn't be absolutely sure that there was a problem with that specific memory module, since it passed memtest fine with no errors. I assume it was, because since I removed it, computer games ran fine, until I created this thread.

    And regarding the latest BSOD which happened when I was with an older OS install (minidump that showed nltdi.sys); I do use NetLimiter for years now, and now have installed it again after the new OS install.
    I use an older program version v2.0.10.1 from 2007, I could try to install the newer version 2.0.11 (it seems its being updated very rarely). Or:
    If you think that that program may have caused the BSOD, I will uninstall it and find an alternative program to monitor/limit bandwidth.

    Some info regarding new OS install: New windows installation went fine, then I installed updated drivers and some programs.
    I did have a BSOD after installing the mouse driver, which I hope was a one time thing related to software conflict, and not related to the earlier BSODs.
    Since then, I continued working on the computer for a day with no BSOD at least yet.
    Still, I attached that latest minidump file, maybe it will provide more info.

    Thank you.
     

    Attached Files:

  6. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    The crash was caused by danew.sys (probably your mouse driver).

    Please keep things updated about your progress, and if you need further help. Regards
     
  7. catcher

    catcher TS Rookie Topic Starter Posts: 49

    Well I just got a blue screen again when browsing... I assume this file will shed some light on the cause, since it happened when I was using updated drivers. Attached, waiting for your reply.

    I only now uninstalled NetLimiter, to rule that out if i get another BSOD.
     

    Attached Files:

  8. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    vsdatant.sys
    It is part of ZoneAlarm software. I have seen ZA causing some issues to many users; so perhaps you may consider switching to something firewall solution like outpost or comodo or Online armor etc.
     
  9. catcher

    catcher TS Rookie Topic Starter Posts: 49

    So now it seems that the problem is caused by ZoneAlarm firewall software?

    In my previous OS install I did not use ZA or any other firewall, and there were BSODs.

    Now after new OS install, it seems the cause is ZoneAlarm? For my understanding a BSOD is not happening so often. I assumed if there was a problem with software, for it to exit, give an error or something similar, but not a blue screen with so ease.

    I am confused about what is the actual cause to this. What do you suggest?

    For now I will uninstall ZoneAlarm... Will see if the problem continue.
    If you have more suggestions from this and my earlier reply, please reply.

    Thanks.
     
  10. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    I still believe there is some issue with a hardware device. But, at the moment I'm unable to get any meaningful information from the dumps in this regard. However, why don't you try to use your system with one stick at a time, and see how it behaves (it will be slow yes !!).
     
  11. catcher

    catcher TS Rookie Topic Starter Posts: 49

    So assuming there is a hardware issue and I will find and fix it, do you think I could install NetLimiter/ZoneAlarm, will they work normally?
    For now I have those uninstalled. If I will get another BSOD I guess I will try to use the system with one memory stick at a time, until getting a BSOD, to see which memory stick is causing this / if its related to the RAM at all. The problem is the BSOD can happen all of a sudden, after 1 hour or after 12 hours.
    Is there anything else I should try eventually? Or just the memory sticks? Should I run memtest again?
    And maybe test some other hardware somehow? I get the feeling RAM is the most common thing that can cause BSODs?

    I will also mention that in the past month I see graphic error with games. It happened when I updated the graphic driver to a newer one, but yesterday since the format, I installed the newest driver and I still have the same problem.
    I attached a picture you could see what I talk about instead of trying to explain it.
    I could try to install the older driver I did not have trouble with and see if its solved. If not, could it be I have a problem with the GPU that is causing these BSODs?
     

    Attached Files:

     
  12. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    If there were some OS kernel related BSOD's I would have asked you to run driver verifier to get to the root of it, which would also have given us clues what is causing them, but since that is not the case I am ignoring that option for a now.

    Also if my memory served me well, there were some issues with 8000 series cards earlier on, and considering the information you provided it can be a very good suspect as well for game related issues, so if you can find an secondary graphic card switching to it should give you the right answer (preferably from newer generation).
     
  13. catcher

    catcher TS Rookie Topic Starter Posts: 49

    Well a couple BSODs happened while I was not gaming. And I played one specific game for a couple years with no problems. I doubt its game related.

    So, now when I have a fresh OS install, uninstalled ZA and NetLimiter which Might have caused the BSODs, the suspects are: RAM and GPU?

    As for the RAM, I could run memtest for each stick individually, and if no errors, maybe try to run windows with one stick and then add another until the BSOD returns. But its so random and now for example I run windows for several hours with no BSOD.

    As for the GPU, I have tried 3 different drivers (older and newest), and I have the problem I mentioned earlier in more than one game. Since I have the card for 2 1/2 years, and never encountered that graphic error, I come to a conclusion that there's a problem with the GPU. Whether its causing the BSOD or not I do not know.
    I will see if I have warranty on it. Hoping the store will replace it, I will see if I get the same graphic error again, and more to the point, if I get the BSOD again.

    This can take a while, but I will post here when there is an update.

    If you have any suggestion for me to test/rule things out, please let me know.
     
  14. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    Can you please post these dumps? May be we can find bit more information helping us get near to some conclusion about the issues.
     
  15. catcher

    catcher TS Rookie Topic Starter Posts: 49

    I was talking about those I already posted (mostly last one in reply #7).

    The minidumps posted in my:

    Reply #1 - BSOD after returning from standby. This was the first to happen for a long time, since my earlier thread here, well I wrote about that already.
    Reply #3 - BSOD not long after the earlier one, this time while gaming. You wrote that it had something to do with netlimiter.
    Since then I formatted and installed clean OS to make it simpler to find the problem.
    Note I only read the reply after a new OS install and netlimiter (and later ZA) install.

    After fresh OS install and basic configuration and driver installation (mobo, gpu, sound card...):
    Reply #5 - BSOD a few minutes after installing the mouse driver (not while gaming, when on desktop). I can only assume it was mouse driver related and a one time, maybe I had to restart right after installing the driver.
    Reply #7 - BSOD while just browsing the internet. You wrote it had something to do with zonealarm. Since then I Uninstalled netlimiter and zonealarm, also cleaned the computer and made sure the connections are OK.
    Since then until now there wasn't any BSOD. Though I wrote some replies (#9 and on)

    Basically I replied with details after every BSOD I got.
     
  16. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    I was mistaken in thinking that you were talking about some newer ones. I guess, the few things you have planned to do along with couple of suggestions i gave you in post # 12, #10 etc.

    One reason for the earlier suggestion is if its graphic card there is very good chance it wont give any errors while in normal desktop use, as you are not stressing it in any meaningful way.
     
  17. catcher

    catcher TS Rookie Topic Starter Posts: 49

    What earlier suggestion are you refering to?

    Still no BSOD since last. And I played for a while. But I guess it will come sooner or later if indeed its RAM/GPU related. Will update when there is something new.
     
  18. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    If you get BSOD while playing games again, I would suggest to borrow a graphic card from some friend (if you can) and try playing games with that, as i pointed out earlier there were some issues with 8000 series geforce cards (especially some early batches), so that is one option i would look into as well.

    Infact, few weeks back while trying to help someone, I remember stumbling upon another forum's thread, where it took the OP about a year to get to the root of it, and eventually get his 8000 series graphic card replaced as it was one of the those faulty batches product.
     
  19. catcher

    catcher TS Rookie Topic Starter Posts: 49

    An update:
    I ran memtest v4.00 (default test) for a while and there were no errors.
    I ran it while all the 3 memory sticks were on the motherboard.

    Does that mean I can rule out the memory as the BSOD cause, or not?

    Since I uninstalled NetLimiter and ZoneAlarm (see earlier posts) I did not have another BSOD, but I had one screen freeze. It just stopped responding while I was browsing, but I had a game running on background.
    Music was playing, and it continued playing for 5 minutes after the freeze, only then it stopped... eventually I had to click the reset button as it seemed as nothing would respond again.

    So from what I understand, the suspect right now seems to be the GPU. Not memory (?), not software (?), or other hardware components (?).

    My next step will be to test a different GPU, then I guess I would just wait and see if I will get another BSOD during few days. I hope I could then install again netlimiter and zonealarm.
     

    Attached Files:

  20. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    If it doesn't found any errors during more than a dozen passes, I guess memory may be less likely suspect.

    When the system froze, did you checked the system logs (through event viewer) to see whether it caught any useful information?

    Was there any activity of HDD when the system froze (HDD light being constantly on etc.)?

    About GPU yes please do so.
     
  21. catcher

    catcher TS Rookie Topic Starter Posts: 49

    I cant remember the exact hour it happened, but I could look through Event Viewer, just tell me what to look for; under 'Application' or 'System', and only 'Warning' and 'Error', or also 'Information'?

    I also saved and attached a few Event Viewer files if you have the time to look through them. There aren't too many lines, and the freeze happened sometime on 9th of april, or could also be 8th of april I am not quite sure.
    I attached the Application and System logs, as Security one is empty. I also attached NetLimiter log (its there though program is now uninstalled), maybe there could be info about why it caused/involved in the BSOD (nltdi.sys).

    About the HDD I am not sure, as I don't have the HDD LED cable connected to the motherboard.
    I think I left it out back then, since I thought if I had connected it I would not know which of the 3 HDD were working when the LED was on.

    About the GPU, I will update when possible.

    Thanks.
     

    Attached Files:

  22. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    Well one of the entries in logs pointed to stalled nvsvc service (i.e. nVidia driver related service).

    Also one of the logs just dont open with 'size error'; anyway, look for red/yellow tagged events in future. For now, from the other two logs there is nothing of much importance which I think would be related to your crashes. I may not be fully correct, as I never used Net Limiter, however, from the logs I am assuming that there may be some left over files from Netlimiter and or service running; you can try to find it by going to services (type services.msc after clicking Start, then Run),

    Lastly, do keep things updated about the GPU issue. Regards
     
  23. catcher

    catcher TS Rookie Topic Starter Posts: 49

    I got the GPU replaced but I have the same graphic problem.
    I got a 8800GT 512 instead of the 8800GTS 512. I checked and it is slightly slower in specs and in performance, than the GTS.
    I installed the new card and then uninstalled and then installed newest drivers.

    Does this mean the problem is not related to the GPU? or should I format again to be sure...?
    About another BSOD I will just have to wait and see.

    Update: I will have to further check the regarding the graphics, as in some games/maps I see the same problem as before, and and other games/maps which I had the problem with the previous card, its now normal and without the weird moving lines.
     
  24. Archean

    Archean TechSpot Paladin Posts: 6,056   +76

    Please uninstall drivers before updating/installing new drivers.

    After uninstallation run Driver Clean Pro or Driver Sweeper to clean out any left over files, then reboot and reinstall. That way, you will be in much better situation about drivers being not the cause of all this.
     
  25. catcher

    catcher TS Rookie Topic Starter Posts: 49

    Yes that's what I did. Installed the GPU in the motherboard slot. Got to windows, uninstalled, used driver sweeper in safe mode to clean leftover files, then restarted and installed latest official gpu drivers.

    I tested 2 games and in one, bioshock 2, the problem is still there, 'moving lines' when I move or just look around using the mouse.
    In an older game, UT2004, the problem is still there in some maps, and gone in others (others in which the problem Did occur with my earlier GPU).
    I mentioned that until about 2 months ago, I never remember such a thing, so I am pretty sure there IS some graphic error, but what is causing it if not the GPU?
    Could it be I need to uninstall and install the games?

    I will install the game at a friends computer (with an ATI card), to be sure that its not happening on another computer.

    What is weird is that those 'moving lines' when I move the mouse, only happen on certain textures. Like on certain floor /wall textures but not on others. For example top screenshot in post #11 - you see the problem very clear on the floor tiles. On the floor in the screenshots I linked to here, the problem is gone, but present on a different texture.

    I attached a few screenshots to show what I mean. When im close to the certain texture it looks normal, when im a bit far from it, it looks like lines moving around. Maybe you will have an idea what is going on...

    http://rapidshare.com/files/379167328/Screenshots.rar.html
     
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