Hello,
My hp G62 laptop recently experienced an unexpected shutdown with the blue screen appearing. Before the unexpected shutdown happened, my laptop was experiencing a virus attack and required a restart from my computer. However, my norton icon turned black and was not active for a while. So I asked the norton online chat to fix that problem before I did the restart.
Now for every 20 minutes or so, my computer will automatically go into blue screen.
Also, one night before this happens, my laptop was overheating too and shutdown because of that.
How can I upload the Minidump file?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 109
BCP1: A3A039D89AB8E6ED
BCP2: B3B7465EED37203B
BCP3: FFFFF80000BBE82C
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\010612-36707-01.dmp
C:\Users\Sofia\AppData\Local\Temp\WER-80730-0.sysdata.xml
My hp G62 laptop recently experienced an unexpected shutdown with the blue screen appearing. Before the unexpected shutdown happened, my laptop was experiencing a virus attack and required a restart from my computer. However, my norton icon turned black and was not active for a while. So I asked the norton online chat to fix that problem before I did the restart.
Now for every 20 minutes or so, my computer will automatically go into blue screen.
Also, one night before this happens, my laptop was overheating too and shutdown because of that.
How can I upload the Minidump file?
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 109
BCP1: A3A039D89AB8E6ED
BCP2: B3B7465EED37203B
BCP3: FFFFF80000BBE82C
BCP4: 0000000000000001
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\010612-36707-01.dmp
C:\Users\Sofia\AppData\Local\Temp\WER-80730-0.sysdata.xml
