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BSOD, Completley Stumped

By Killer93
Nov 20, 2008
  1. While gaming on COD4 or COD5, my computer will suddenly just auto-reboot OR it will give me a BSOD. I checked event viewer and it gave me the following:

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 11/20/2008
    Time: 1:07:00 PM
    User: N/A
    Computer: OWNER-7486CD808
    Description:
    Error code 1000000a, parameter1 00000000, parameter2 000000ff, parameter3 00000000, parameter4 806e4ea0.

    For more information, see Help and Support Center at
    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 30 1000000
    0020: 61 20 20 50 61 72 61 6d a Param
    0028: 65 74 65 72 73 20 30 30 eters 00
    0030: 30 30 30 30 30 30 2c 20 000000,
    0038: 30 30 30 30 30 30 66 66 000000ff
    0040: 2c 20 30 30 30 30 30 30 , 000000
    0048: 30 30 2c 20 38 30 36 65 00, 806e
    0050: 34 65 61 30 4ea0

    All drivers are up to date on the system. I am running WinXP, Asus M3A mobo, ATI 3870, 4 GB RAM, AMD 6400+. Case is antec 900.

    I did a temperature check on the graphics card and it was fine, clocking in around 55 degrees, 60 max.

    Any ideas?
     
  2. nobardin

    nobardin TS Rookie Posts: 256

    If you look in C:\WINDOWS\minidump there should be one or more minidump files in there. Attach 3-4 of the most recent ones on your next reply in this thread and we will be more than happy to look them over for you.
     
  3. Killer93

    Killer93 TS Rookie Topic Starter

    I see the mini dump files, how do I open them up?
     
  4. nobardin

    nobardin TS Rookie Posts: 256

    You need a debugging program to be able to view the contents of the .dmp files. If you will attach 3-4 of them to your next post here (scroll down a bit below the box where you type your reply and click manage attachments) then upload 3-4 of the latest ones and we will look them over for you and give you possible causes and solutions.
     
  5. Killer93

    Killer93 TS Rookie Topic Starter

    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini112008-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\WINDOWS\Symbols
    Executable search path is:
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Thu Nov 20 13:05:25.906 2008 (GMT-5)
    System Uptime: 0 days 0:15:51.494
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ....................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {0, ff, 0, 806e4ea0}

    Unable to load image AmdK8.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AmdK8.sys
    *** ERROR: Module load completed but symbols could not be loaded for AmdK8.sys
    Probably caused by : hardware ( AmdK8+3552 )

    Followup: MachineOwner
    ---------





    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini111908-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\WINDOWS\Symbols
    Executable search path is:
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Wed Nov 19 19:43:33.703 2008 (GMT-5)
    System Uptime: 0 days 5:08:49.431
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ....................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {0, ff, 0, 806e4ea0}

    Unable to load image AmdK8.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AmdK8.sys
    *** ERROR: Module load completed but symbols could not be loaded for AmdK8.sys
    Probably caused by : hardware ( AmdK8+3552 )

    Followup: MachineOwner
    ---------





    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini111808-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\WINDOWS\Symbols
    Executable search path is:
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Tue Nov 18 21:02:31.781 2008 (GMT-5)
    System Uptime: 0 days 12:43:35.511
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Loading Kernel Symbols
    .......................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ....................................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {c6b1ab5d, ff, 1, 806e4ea5}

    Unable to load image AmdK8.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AmdK8.sys
    *** ERROR: Module load completed but symbols could not be loaded for AmdK8.sys
    Probably caused by : hardware ( AmdK8+3552 )

    Followup: MachineOwner
    ---------




    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\WINDOWS\Minidump\Mini111608-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: C:\WINDOWS\Symbols
    Executable search path is:
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055d720
    Debug session time: Sun Nov 16 15:26:28.062 2008 (GMT-5)
    System Uptime: 0 days 6:36:14.772
    Unable to load image ntoskrnl.exe, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ntoskrnl.exe
    Loading Kernel Symbols
    ........................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ...............................
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000000A, {0, ff, 0, 806e4ea0}

    Unable to load image AmdK8.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for AmdK8.sys
    *** ERROR: Module load completed but symbols could not be loaded for AmdK8.sys
    Probably caused by : hardware ( AmdK8+3552 )

    Followup: MachineOwner
    ---------
     
  6. nobardin

    nobardin TS Rookie Posts: 256

    It would be best if you would do as I previously stated and upload the mindump files. This would allow us to analyze them with stack traces and other utilities with the debugging program.

     
  7. Killer93

    Killer93 TS Rookie Topic Starter

    Here you go. Sorry about that :)
     
  8. nobardin

    nobardin TS Rookie Posts: 256

    All of your minidumps are:
    BUGCHECK_STR: 0xA
    Probably caused by : hardware ( AmdK8+3552 )


    Cause
    This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high.

    The error that generates this bug check usually occurs after the installation of a faulty device driver, system service, or BIOS.

    Possible solution
    Uninstall the CPU driver (AmdK8.sys) via add/remove programs and see how you go. It's only needed for cool 'n' quiet. You can always reinstall it later if it isn't the problem.

    Also check in your bios and if there disable the "cool n quiet" feature

    after doing the above stated, please post back and let us know if the issue is resolved or not.
     
  9. Killer93

    Killer93 TS Rookie Topic Starter

    I disabled cool n quiet and the same error occured about 10 mins into the game :(
     
  10. nobardin

    nobardin TS Rookie Posts: 256

    you disabled it that's good, but did you uninstall it (the amd cpu driver) from the add/remove programs list?
     
  11. Killer93

    Killer93 TS Rookie Topic Starter

    There was nothing listed in there :(
     
  12. nobardin

    nobardin TS Rookie Posts: 256

    doing a bit of research, will post back shortly, hopefully with more options for you. Just hang in there and we will get this taken care of.
     
  13. Killer93

    Killer93 TS Rookie Topic Starter

    Thank you very much :)
     
  14. rascard2007

    rascard2007 TS Rookie

    Seem yo me that U have an overheating issue. If U r sure the GPU temp is OK, then cehck the CPU or even the HDD temp to see if they are overheating
     
  15. Killer93

    Killer93 TS Rookie Topic Starter

    Is there a program that monitors the temperature of the CPU and HDD? How can I check?
     
  16. rascard2007

    rascard2007 TS Rookie

  17. nobardin

    nobardin TS Rookie Posts: 256

    Start your computer in safe mode then do an advanced search (looking in system files and folders) for amdk8.sys Or manually find the file in C:\Windows\System32\drivers If you find it..rename it amdk8.old.sys then restart your computer in normal mode and run the game(s) that are giving you problems and see if it blue screens on you.

    There are quite a few posts out there about amdk8.sys causing blue screens with games and applications. Please post back and let us know if that resolved your issue
     
  18. Killer93

    Killer93 TS Rookie Topic Starter

    Alright so far so good after renaming the file, I will keep you posted to see if the problem has been fully fixed.
     
  19. nobardin

    nobardin TS Rookie Posts: 256

    good to hear, I hope the issue has been corrected. Don't want to speak prematurely, but I was fairly sure the problem was in the amdk8.sys file. Let's hope I am correct!!!
     
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