TechSpot

BSOD constant problems

By Shock2k12
Mar 25, 2012
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  1. Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80003062FEC
    BCP3: FFFFF8800B9E7040
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80003062FEC
    BCP3: FFFFF8800B9E7040
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\032512-14710-01.dmp
    C:\Users\Piotr\AppData\Local\Temp\WER-23353-0.sysdata.xml
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,140   +29

    0x3B errors are usually caused by faulty video card drivers. I suggest doing the following...

    1. Go to our Download section and click on Utilities and then download Driver Sweeper 3.1 to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper and remove ONLY the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

    4. Reboot and install new video card drivers.
  3. Shock2k12

    Shock2k12 TS Rookie Topic Starter

    New problem

    this time I got a BSOD with this

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 24
    BCP1: 00000000001904FB
    BCP2: FFFFF880026B3B28
    BCP3: FFFFF880026B3380
    BCP4: FFFFF8800124D89F
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    one with win32k.sys and one with Ntfs.sys after that
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,140   +29

    Okay then...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.


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