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BSOD daily on Dell Inspiron 1764 Windows 7 64-bit

By rosehound
Jun 4, 2011
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  1. Hi

    I have just bought a Dell Inspiron 1764 from the Dell outlet - I have installed all the relevant Windows updates, and been through all the BIOS/Drivers on the Dell website to make sure I have the right ones (although it is possible I have messed this bit up).

    I am having BSOD every single day, hourly even - there seems to be no common thread to them - I only really use the laptop for browsing the internet running some Java based programs. I have run Windows disk and memory check and they say everything is fine. I tried to look at the website in the sticky on the front page but I couldn't work out which type of error applied to me - I can't seem to read the Windows dump files either - I downloaded Debugging tools but when I try and open the files nothing happens. Below is my spec, some of the error messages and the dump files.

    OS Version: Microsoft Windows 7 Home Premium SP1 64 bit
    Processor: Intel Core i3 CPU M350 @ 2.27GHz
    RAM: 4Gb (3.86 GB usable)
    Antivirus: Microsoft Security Essentials
    Scanner: Enabled
    Graphics Card: ATI mobility Radeon HD 5450 Series
    Driver Date 22/01/2010
    Driver Version: 8.692.1.0


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 109
    BCP1: A3A039D8961F47C2
    BCP2: B3B7465EE89C1728
    BCP3: FFFFF80002EE3921
    BCP4: 0000000000000001
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052911-19047-01.dmp


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1e
    BCP1: FFFFFFFFC000001D
    BCP2: FFFFF88008B7E550
    BCP3: 0000000000000000
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\053011-21855-01.dmp

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 109
    BCP1: A3A039D89699BBC9
    BCP2: B3B7465EE9168B2F
    BCP3: FFFFF80002FEB810
    BCP4: 0000000000000001
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\053111-17737-01.dmp



    Unfortunately I only have 3 of the error messages but have uploaded all 7 minidumps.

    This was a PC straight from Dell so I haven't really done anything to it so haven't tried a system restore.

    I have got in touch with Dell but wanted to try and get more than one opinion if possible.

    Any help would be much appreciated!

    Thanks
     

    Attached Files:

  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Do you have a guarantee on this, if so take it back.

    The minidumps all point to corrupt memory.

    If you have no guarantee then remove your memory and place just one stick in the PC and run it for a few hours or until it crashes, then swap the sticks to test each one individually.
     
  3. rosehound

    rosehound TS Rookie Topic Starter

    Hi,

    Thanks for the prompt reply - I'm 99% sure it's under guarantee, will check and return it to Dell.

    Thanks for your help.

    p.s. By corrupt memory you mean the physical memory chip things are knackered?
     
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That is correct.
     


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