TechSpot

BSOD driver_power_state_failure brand new laptop

By sojiyo
Oct 9, 2012
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  1. Hi all,

    I would like to let you know my problems. Since a couple of days I am having that error everysingle day more or less.
    [​IMG]

    My laptop is an ASUS K53S :
    Intel® Core™ i7 2670QM/2630QM Processor,
    Intel® HM65 Express Chipset

    I need help please;)
     
  2. sojiyo

    sojiyo TS Rookie Topic Starter

    Hi again friends, after check with Windbg my minidump I found this:


    Code:
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                            *
    *                        Bugcheck Analysis                                    *
    *                                                                            *
    *******************************************************************************
     
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
    Arguments:
    Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
    Arg2: fffffa80089e4060, Physical Device Object of the stack
    Arg3: fffff80004bd73d8, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
    Arg4: fffffa800a6aa7d0, The blocked IRP
     
    Debugging Details:
    ------------------
     
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
     
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: NT!_DEVICE_OBJECT                            ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_IRP                                      ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_IRP                                      ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!TRIAGE_9F_POWER                            ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_IRP                                      ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_IO_STACK_LOCATION                        ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_IRP                                      ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_DEVICE_OBJECT                            ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_KPRCB                                    ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_KPRCB                                    ***
    ***                                                                  ***
    *************************************************************************
    *************************************************************************
    ***                                                                  ***
    ***                                                                  ***
    ***    Either you specified an unqualified symbol, or your debugger  ***
    ***    doesn't have full symbol information.  Unqualified symbol      ***
    ***    resolution is turned off by default. Please either specify a  ***
    ***    fully qualified symbol module!symbolname, or enable resolution ***
    ***    of unqualified symbols by typing ".symopt- 100". Note that  ***
    ***    enabling unqualified symbol resolution with network symbol    ***
    ***    server shares in the symbol path may cause the debugger to    ***
    ***    appear to hang for long periods of time when an incorrect      ***
    ***    symbol name is typed or the network symbol server is down.    ***
    ***                                                                  ***
    ***    For some commands to work properly, your symbol path          ***
    ***    must point to .pdb files that have full type information.      ***
    ***                                                                  ***
    ***    Certain .pdb files (such as the public OS symbols) do not      ***
    ***    contain the required information.  Contact the group that      ***
    ***    provided you with these symbols if you need this command to    ***
    ***    work.                                                          ***
    ***                                                                  ***
    ***    Type referenced: nt!_KPRCB                                    ***
    ***                                                                  ***
    *************************************************************************
     
    ADDITIONAL_DEBUG_TEXT:
    You can run '.symfix; .reload' to try to fix the symbol path and load symbols.
     
    MODULE_NAME: nt
     
    FAULTING_MODULE: fffff80003218000 nt
     
    DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3
     
    DRVPOWERSTATE_SUBCODE:  3
     
    DEVICE_OBJECT: fffffa80089e4060
     
    CUSTOMER_CRASH_COUNT:  1
     
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
     
    BUGCHECK_STR:  0x9F
     
    CURRENT_IRQL:  0
     
    LAST_CONTROL_TRANSFER:  from fffff800033016c2 to fffff800032971c0
     
    STACK_TEXT:
    fffff800`04bd7388 fffff800`033016c2 : 00000000`0000009f 00000000`00000003 fffffa80`089e4060 fffff800`04bd73d8 : nt+0x7f1c0
    fffff800`04bd7390 00000000`0000009f : 00000000`00000003 fffffa80`089e4060 fffff800`04bd73d8 fffffa80`0a6aa7d0 : nt+0xe96c2
    fffff800`04bd7398 00000000`00000003 : fffffa80`089e4060 fffff800`04bd73d8 fffffa80`0a6aa7d0 00000000`00000000 : 0x9f
    fffff800`04bd73a0 fffffa80`089e4060 : fffff800`04bd73d8 fffffa80`0a6aa7d0 00000000`00000000 00000000`00000000 : 0x3
    fffff800`04bd73a8 fffff800`04bd73d8 : fffffa80`0a6aa7d0 00000000`00000000 00000000`00000000 fffff800`0343eb20 : 0xfffffa80`089e4060
    fffff800`04bd73b0 fffffa80`0a6aa7d0 : 00000000`00000000 00000000`00000000 fffff800`0343eb20 fffff800`00000002 : 0xfffff800`04bd73d8
    fffff800`04bd73b8 00000000`00000000 : 00000000`00000000 fffff800`0343eb20 fffff800`00000002 00000000`00018000 : 0xfffffa80`0a6aa7d0
     
     
    STACK_COMMAND:  kb
     
    FOLLOWUP_IP:
    nt+7f1c0
    fffff800`032971c0 48894c2408      mov    qword ptr [rsp+8],rcx
     
    SYMBOL_STACK_INDEX:  0
     
    SYMBOL_NAME:  nt+7f1c0
     
    FOLLOWUP_NAME:  MachineOwner
     
    IMAGE_NAME:  ntoskrnl.exe
     
    BUCKET_ID:  WRONG_SYMBOLS
     
    Followup: MachineOwner
    ---------
    

    I think is something regarding one driver which it could be unupdated?

    Regards,
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 12,166   +37

    Since this is brand new our advice here at TechSpot is to contact the manufacture's Tech Support and have them fix it. This is their problem and not your problem. The only problem with Asus is their tech support is very poor. Don't let them give you the run around. If you bought it from a store such as best Buy return it pronto. If they won't help, etc. Tell them you want your money back.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,915   +167

    I've seen this caused by an incorrect bios setting... Sojiyo, have you changed any bios settings?
     


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