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BSOD during video games

By RLMadd
Feb 12, 2013
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  1. I play a lot of video games and I am having an issue with it crashing into a BSOD frequently I'm trying to narrow down the issue so I can address it with new hardware if need be but I thought I would post the Minidump and see if anyone has advice for me. Any help will be greatly appreciated.

    Also in my event log there is an error that says WHEA-Logger event ID: 18
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    What antivirus program are you running?
     
  3. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    I'm using Microsoft Security Essentials.
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    The minidump really doesn't show much. What are your computer specs including video card and power supply?
     
  5. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Motherboard: ASUS M4A87TD/USB3 AM3 AMD 870 SATA 6Gb/s USB 3.0 ATX AMD Motherboard

    Processor: AMD Phenom II X6 1100T Black Edition Thuban 3.3GHz, 3.7GHz Turbo Socket AM3 125W Six-Core Desktop Processor HDE00ZFBGRBOX

    GPU: GIGABYTE GV-N460OC-1GI GeForce GTX 460 (Fermi) 1GB 256-bit GDDR5 PCI Express 2.0 x16 HDCP Ready SLI Support Video Card

    Power Supply: CORSAIR Enthusiast Series CMPSU-850TX 850W ATX12V v2.2 / EPS12V v2.91 SLI Certified CrossFire Ready 80 PLUS Certified Active PFC Power Supply

    Ram: CORSAIR DOMINATOR 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1600 (PC3 12800) Desktop Memory Model CMP4GX3M2A1600C8
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    I don't know bios settings on AMD motherboards, so you might want to raise the memory voltage a notch or two. This might stabilize your computer
     
  7. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    I have the voltage to the memory set at 1.333 MHz how much higher would you recommend?
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    About 1.5 volts... The 1.333 MHz is the memory frequency. If the memory VCC is 1.5 volts already push it to 1.6 volts
     
  9. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Ok Just made the adjustment Thank you for the tips :). Also it seems that my gpu is getting way to hot according to my friend, The temp has been getting up to 70C on the more graphics intensive games so I bought a can of air and a PCI fan deck for it and I'll see if that helps as well.
     
  10. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Hmm now I has a BSOD that gave me a different event log.
    It's labeled as a Warning:

    A corrected hardware error has occurred.

    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Cache Hierarchy Error
    Processor ID: 5

    The details view of this entry contains further information.


    and I also see an Error:
    The computer has rebooted from a bugcheck. The bugcheck was: 0x000000d1 (0xfffff880fffffa80, 0x0000000000000002, 0x0000000000000008, 0xfffff880fffffa80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 021513-31309-01.

    The file it refers to "Memory Dump" is to big to upload even zipped but here is the Minidump file hope it helps more this time lol.
     

    Attached Files:

  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    What was the original VCC memory voltage? 70C is really not that hot for a graphic card. The minidump is pointing to a driver error. Do you have the latest graphic card driver installed?
     
     
  12. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Yes I do and I used a program my computer savy friend told me to try called Driver Genius and it found that I was missing some drivers for my chip set and audio I'm hoping that was the problem all along lol.
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    Good, hopefully that will do it:)
     
  14. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Unfortunately that didn't fix the problem I had another BSOD today I'll post the Minidump. In the event log it has an error called Bugcheck ID: 1001
     

    Attached Files:

  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    Okay, this is still an Nvidia driver issue... could be the card too
     
  16. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Damn I wish I knew a way to know for sure what the problem is. I guess I may just have to put it in the shop at some point.
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    Can you swap the video card? Who built this for you?
     
  18. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    I put it together with the help of my friend, I've had the machine for about 2 years now and had gotten a virus because my friend stupidly looked at stuff on unsafe sites and downloaded something that was infected and it hasn't been the same since. that was about 6 months ago. Since then I did a fresh install of Windows 7 and am still getting the blue screens. Nvidia released a driver update today I'm hoping it will be the answer but I wont get my hopes up lol.
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    Okay, yes Nvidia updates their drivers 5 or 6 times a year. What concerns me is the fact that the minidumps are reflecting a video driver. This usually means that the card itself is overheating or going bad. Is the video card fan clean and working properly?
     
  20. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Yes I just cleaned it yesterday morning there was a lot of dust in the heat sink but I blew it out completely until there was none left. I also ordered a pci fan to go in the pc should be here this week
     
  21. RLMadd

    RLMadd TS Member Topic Starter Posts: 30

    Well the problem persists so I will be replacing the GPU as soon as I can afford it most likely since that seems to be the source of my problems.
     
  22. Tmagic650

    Tmagic650 TS Ambassador Posts: 21,067   +169

    Sounds good. Let us know the results...
     


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