BSOD Error Event Category 102

By surfswirl
Jun 13, 2008
  1. Hi, I am just wondering what happened to my computer as it has been restarting by itself recently. I scoured the internet to find that it's my computer having driver compatibility problems. However, I am unable to read nor understand the minidumps my computer created. Is it possible that someone out there is able to help me decipher the minidumps my computer created?

    Thanks in advance.

    The minidumps can be found at: www dot mediafire dot com/?1gylygmvkxg
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Sorry, your MiniDumps should be posted here, as an attachment in a new reply.
    You will see the attach [​IMG] button, in the reply toolbar.
  3. surfswirl

    surfswirl TS Rookie Topic Starter

    hi, minidump attached as instructed. thanks once again.
  4. kimsland

    kimsland Ex-TechSpotter Posts: 14,524

    Inside the 6 MiniDumps:
    d32dx9.sys: Infostealer/Infostealer.Gampass (Trojan)

    Please browse to and remove C:\WINDOWS\system32\d32dx9.sys

    Disable System Restore
    Update your virus definitions.
    Run a full system scan.
    Remove anything found

    Download the file UnHookExec.inf and save it to your Windows desktop.
    Right-click the UnHookExec.inf file and click install.

    Please download GMER and save it to your desktop (info)
    Extract and run

    Reply back once complete
  5. eric4179

    eric4179 TS Rookie

    Could You read mine for me?

    Computer with xp pro sp3 keep rebooting about every six hours or so!
  6. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    erik4179, for future posting you should start your own thread and not hijack another person's. kimsland is helping somone who is infected and this will most likely take some time. That being said, welcome to the forums. :)

    As for your minidump it is error 0x24 and has to do with your Operating System NTFS file. In other words, you have issues with your file system. Thus...

    1. Run ChkDsk (just as I spelled it) in your Run Box.

    2. Run a full harddrive diagnostics utilizing the free utility your harddrive manufacturer provides from their website. This takes a long time. Let it do a complete analysis.

    * When you complete make your own post and let us know the results.
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