BSOD error on Win XP stop 0x0000007B

By Felgue
Apr 12, 2011
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  1. Hi all.

    I have a problem with my PC.After restarting it yesterday a BSOD Error message (STOP 0x0000007B)appeared when the OS is loading.
    I haven´t installed anything new.I have WinXP SP2.I can access Safe Mode.Now I am completely lost.Could anybody help me?.

    Thank you.
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    First, because you can boot into Safe Mode there is a strong possibility the issue is with drivers. So we need you to do the following...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.


    Second, when this issue is resolved we strongly recommend you update to Service Pack 3. If for nothing else than for security reasons.
  3. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Thanks for the quick answer.I´ll do as you ask.
  4. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    I only find a file (a dmp. file) inside Minidump folder but it is dated 7/11/2010,so I don´t think it is any use.I guess I am not looking in the worng folder as I followed the path you wrote.
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    The Minidump folder is what you want. The files are contained within. Go ahead and update to SP3 and if you get any more BSODs see if the files are within. If not, get back to us and we'll take another step.

    * Keep us updated.
  6. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    So I do update to SP3 from Safe Mode??.No problem doing so?.And the restart and hope no BSOD appears.Is it correct?.

    If so I´ll do that and tell you what happens.
  7. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Hi.

    I tried installing SP3 but I got an error during isntallation (it froze when it was analising my PC components,or something).Anyway.I restarted my computer and it worked fine.I am not 100% sure the error is solved,as SP3 didn´t finish installation, and I haven´t restarted my PC again in case it crashes.
    I´ll stay like this for the moment.As soon as I restart it again I´ll let you know.
  8. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    As I feared I restarted my PC afeter 24 hours of running without problems and the BSOD appeared again.The same problem as yesterday.
    I don´t know what to do....
  9. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Attach that minidump fil;e in your next post.
  10. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    I have it located.Just copy and paste??.How do I do it?.

    Thanks.
  11. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Edit:In fact I have a new file in Minidump which appeared yesterday.
     
  12. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    I have a report from a chkdsk I have just ran.I don´t know if it is of any use but here it is.
    And I also attach the file found in the minidump.


    CHKDSK report:


    Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 14/04/2011
    Time: 0:53:13
    User: N/A
    Computer: KOMUNIDA-BB111F
    Description:
    Checking file system on \DosDevices\C:
    The type of the file system is NTFS.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 161 unused index entries from index $SII of file 0x9.
    Cleaning up 161 unused index entries from index $SDH of file 0x9.
    Cleaning up 161 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    244187968 KB total disk space.
    113095144 KB in 112007 files.
    51180 KB in 9161 indexes.
    0 KB in bad sectors.
    248708 KB in use by the system.
    65536 KB occupied by the log file.
    130792936 KB available on disk.

    4096 bytes in each allocation unit.
    61046992 total allocation units on disk.
    32698234 allocation units available on disk.

    Internal Info:
    b0 8a 02 00 5c d9 01 00 66 f7 02 00 00 00 00 00 ....\...f.......
    9d 28 00 00 02 00 00 00 bc 01 00 00 00 00 00 00 .(..............
    20 16 21 03 00 00 00 00 f4 ef c1 72 00 00 00 00 .!........r....
    f8 aa 32 02 00 00 00 00 10 ca 0a 7f 05 00 00 00 ..2.............
    1e 3c 6e 84 03 00 00 00 d4 91 0e 7d 09 00 00 00 .<n........}....
    99 9e 36 00 00 00 00 00 80 3a 07 00 87 b5 01 00 ..6......:......
    00 00 00 00 00 a0 c7 f6 1a 00 00 00 c9 23 00 00 .............#..


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 14/04/2011
    Time: 0:53:13
    User: N/A
    Computer: KOMUNIDA-BB111F
    Description:
    Checking file system on \DosDevices\C:
    The type of the file system is NTFS.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 161 unused index entries from index $SII of file 0x9.
    Cleaning up 161 unused index entries from index $SDH of file 0x9.
    Cleaning up 161 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    244187968 KB total disk space.
    113095144 KB in 112007 files.
    51180 KB in 9161 indexes.
    0 KB in bad sectors.
    248708 KB in use by the system.
    65536 KB occupied by the log file.
    130792936 KB available on disk.

    4096 bytes in each allocation unit.
    61046992 total allocation units on disk.
    32698234 allocation units available on disk.

    Internal Info:
    b0 8a 02 00 5c d9 01 00 66 f7 02 00 00 00 00 00 ....\...f.......
    9d 28 00 00 02 00 00 00 bc 01 00 00 00 00 00 00 .(..............
    20 16 21 03 00 00 00 00 f4 ef c1 72 00 00 00 00 .!........r....
    f8 aa 32 02 00 00 00 00 10 ca 0a 7f 05 00 00 00 ..2.............
    1e 3c 6e 84 03 00 00 00 d4 91 0e 7d 09 00 00 00 .<n........}....
    99 9e 36 00 00 00 00 00 80 3a 07 00 87 b5 01 00 ..6......:......
    00 00 00 00 00 a0 c7 f6 1a 00 00 00 c9 23 00 00 .............#..


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 14/04/2011
    Time: 0:53:13
    User: N/A
    Computer: KOMUNIDA-BB111F
    Description:
    Checking file system on \DosDevices\C:
    The type of the file system is NTFS.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 161 unused index entries from index $SII of file 0x9.
    Cleaning up 161 unused index entries from index $SDH of file 0x9.
    Cleaning up 161 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    244187968 KB total disk space.
    113095144 KB in 112007 files.
    51180 KB in 9161 indexes.
    0 KB in bad sectors.
    248708 KB in use by the system.
    65536 KB occupied by the log file.
    130792936 KB available on disk.

    4096 bytes in each allocation unit.
    61046992 total allocation units on disk.
    32698234 allocation units available on disk.

    Internal Info:
    b0 8a 02 00 5c d9 01 00 66 f7 02 00 00 00 00 00 ....\...f.......
    9d 28 00 00 02 00 00 00 bc 01 00 00 00 00 00 00 .(..............
    20 16 21 03 00 00 00 00 f4 ef c1 72 00 00 00 00 .!........r....
    f8 aa 32 02 00 00 00 00 10 ca 0a 7f 05 00 00 00 ..2.............
    1e 3c 6e 84 03 00 00 00 d4 91 0e 7d 09 00 00 00 .<n........}....
    99 9e 36 00 00 00 00 00 80 3a 07 00 87 b5 01 00 ..6......:......
    00 00 00 00 00 a0 c7 f6 1a 00 00 00 c9 23 00 00 .............#..


    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Event Type: Information
    Event Source: Winlogon
    Event Category: None
    Event ID: 1001
    Date: 14/04/2011
    Time: 0:53:13
    User: N/A
    Computer: KOMUNIDA-BB111F
    Description:
    Checking file system on \DosDevices\C:
    The type of the file system is NTFS.
    Cleaning up minor inconsistencies on the drive.
    Cleaning up 161 unused index entries from index $SII of file 0x9.
    Cleaning up 161 unused index entries from index $SDH of file 0x9.
    Cleaning up 161 unused security descriptors.
    CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    CHKDSK is verifying file data (stage 4 of 5)...
    File data verification completed.
    CHKDSK is verifying free space (stage 5 of 5)...
    Free space verification is complete.

    244187968 KB total disk space.
    113095144 KB in 112007 files.
    51180 KB in 9161 indexes.
    0 KB in bad sectors.
    248708 KB in use by the system.
    65536 KB occupied by the log file.
    130792936 KB available on disk.

    4096 bytes in each allocation unit.
    61046992 total allocation units on disk.
    32698234 allocation units available on disk.

    Internal Info:
    b0 8a 02 00 5c d9 01 00 66 f7 02 00 00 00 00 00 ....\...f.......
    9d 28 00 00 02 00 00 00 bc 01 00 00 00 00 00 00 .(..............
    20 16 21 03 00 00 00 00 f4 ef c1 72 00 00 00 00 .!........r....
    f8 aa 32 02 00 00 00 00 10 ca 0a 7f 05 00 00 00 ..2.............
    1e 3c 6e 84 03 00 00 00 d4 91 0e 7d 09 00 00 00 .<n........}....
    99 9e 36 00 00 00 00 00 80 3a 07 00 87 b5 01 00 ..6......:......
    00 00 00 00 00 a0 c7 f6 1a 00 00 00 c9 23 00 00 .............#..

    Attached Files:

  13. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Your error is 0xCA: PNP_DETECTED_FATAL_ERROR
    This indicates that the Plug and Play Manager encountered a severe error, probably as a result of a problematic Plug and Play driver. Which explainns why you can enter Safe Mode: whatever driver it is cannot engage as it attempts to do when in Normal boot up.

    Questions: Have you been recently infected? Are you using an external harddrive? Have you loaded any new software lately?
  14. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Not infected that I know.I ran Malwarebites´Antimalware and AVG when the first crash and didn´t find anything.

    I am using several external HD and when I first crashed I was using a USB pendrive.

    No new software.

    Any idea how to solve the problem??.

    Thanks one more.
  15. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Did you have any issues with this USB Pendrive before? What happens when you run the system without any of your USB devices connected?
  16. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    That USB pendrive never gave me any problem.

    I have just restarted with no USB attached to the PC and the same BSOD is still there.
  17. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    I have continued trying to install SP3 and I finally got it started in Safe Mode with networking BUT a message error pops up saying that "ndis.sys is open or in use...."I have checked and it is not open or in use.Maybe if I get to install SP3 ,as you first suggested I could start solving my problem.
    Any idea how to pass that point in installation?.

    Thanks.
  18. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    I believe we need to do a Windows Repair at this time. I believe you have your XP disk, correct?
  19. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Yes,I do.Ready to do what you suggest.
  20. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

  21. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Ok.I have my next task ;)
  22. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    Good news.I used Dr.Web Cure It and it seems it has solved the problem.I have been able to restart perfectly.Was it a virus then??.
    Let´s put the next step you suggested in stand by.I will come back if the problem appears again or in a couple of days to confirm everything is fine.
    It has been running with no problems for a couple of hours now.The only thing left is to restart again but I will not do it today.

    Thanks for all Route44
  23. Felgue

    Felgue Newcomer, in training Topic Starter Posts: 16

    You can close the thread.Everything working fine after restarting.

    Thanks a lot for your help.


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