BSOD first timer!

By krisis99
Aug 10, 2011
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  1. Problem Signature:
    Problem Event Name: Blue Screen
    O.S. Version: 6.1.7601.
    Locale ID: 1033

    Additional Information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF88001123039
    BCP3: FFFFF8800D1327F0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:

    AMD Phenom II X4 965 3.4 GHz
    GeForce GTX 460 1GB
    Soundblaster Xi-Fi
    8.0 GB RAM
    Windows 7 64-Bit OS
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x3B errors are usually caused by faulty video drivers. I suggest doing the following...

    1. Go to our Download section and click on Utilities and then download Driver Sweeper 3.1 to your desktop screen and install.

    2. Download the latest diver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Sweeper and remove ONLY the video card drivers. I had someone use it on their chipset drivers! If it doesn't find any video card drivers that is quite okay; just leave all other drivers alone.

    4. Reboot and install new video card drivers.

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