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BSOD from Adobe CS4 Install 1003

By AdamatC2
Mar 19, 2009
  1. On my edit suite computer I have been trying to update to Adobe CS 4 creative suite, and it BSoD on disk 2. Checking forums it seems to be happening at the same place to several people, but no fixes or what is causing it. I have never run into a BSoD in the middle of an install before. I have two sets of errors.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 3/19/2009
    Time: 2:24:13 PM
    User: N/A
    Computer: MASTERSUITE
    Description:
    Error code 1000007e, parameter1 c0000005, parameter2 8070194f, parameter3 f78d6c30, parameter4 f78d692c.

    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 37 30 31 39 34 66 8070194f
    0040: 2c 20 66 37 38 64 36 63 , f78d6c
    0048: 33 30 2c 20 66 37 38 64 30, f78d
    0050: 36 39 32 63 692c

    And

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 3/18/2009
    Time: 9:28:51 AM
    User: N/A
    Computer: MASTERSUITE
    Description:
    Error code 10000050, parameter1 ef2f7ccc, parameter2 00000001, parameter3 8070194f, parameter4 00000002.

    Data:
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303120 35303030
    0020: 50202030 6d617261 72657465 66652073
    0030: 63376632 202c6363 30303030 31303030
    0040: 3038202c 39313037 202c6634 30303030
    0050: 32303030

    Let me know if you need anymore information.
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Sorry, but they were unreadable. Attach your two minidump files (or your latest 5) in your next post. It sounds like, however, the issue lies with Adobe software.
     
  3. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    Sorry here are all the dump files, from what I am reading Adobe is saying it's the computers, that their software is doing nothing to cause a BSoD. (I zipped up the 4 dump files related to this.)
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Three errors are 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

    The other one is 0x50: PAGE_FAULT_IN_NONPAGED_AREA

    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    None of the four reported other than a Windows OS driver and they are too general to supply much help. In fact, the 0x50 error specifically stated it was unable to read the faulting driver.

    So for the moment let's approach this from a different angle. When you attempted to install did you disable your antivirus and firewall?
     
  5. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    Yes I have disabled my anti virus, and I usally don't have an active firewall, but I can double check (at home now though so will have to check tomorrow at work) It was the first thing I did after the first BSoD, and checked, updated all my drivers as well, plus uninstalled, my display drivers and reinstalled them (unistalled through device manager)

    And what ever is causing it is only when it is installing disk 2. (granted there are 4 disks)
     
  6. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    Alright I made sure anti virus was off, and the firewall was down, at second disk when it's installing the Encore CS4 Library it just rebooted, didn't come back to a blue screen before rebooting though, but here is the event.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 3/20/2009
    Time: 11:02:39 AM
    User: N/A
    Computer: MASTERSUITE
    Description:
    Error code 1000007e, parameter1 c0000005, parameter2 8070194f, parameter3 f78d2c30, parameter4 f78d292c.

    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 37 30 31 39 34 66 8070194f
    0040: 2c 20 66 37 38 64 32 63 , f78d2c
    0048: 33 30 2c 20 66 37 38 64 30, f78d
    0050: 32 39 32 63 292c
    words
    0000: 74737953 45206d65 726f7272 72452020
    0010: 20726f72 65646f63 30303120 37303030
    0020: 50202065 6d617261 72657465 30632073
    0030: 30303030 202c3530 30373038 66343931
    0040: 3766202c 63326438 202c3033 64383766
    0050: 63323932
     
  7. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    And I just tried one last trick, and installed it using an external firewire DVD Drive, and had no luck, rebooted without blue screen, but came up with a blue screen report.

    Event Type: Error
    Event Source: System Error
    Event Category: (102)
    Event ID: 1003
    Date: 3/20/2009
    Time: 3:31:52 PM
    User: N/A
    Computer: MASTERSUITE
    Description:
    Error code 1000007e, parameter1 c0000005, parameter2 8070194f, parameter3 f78cac30, parameter4 f78ca92c.


    Data:
    0000: 53 79 73 74 65 6d 20 45 System E
    0008: 72 72 6f 72 20 20 45 72 rror Er
    0010: 72 6f 72 20 63 6f 64 65 ror code
    0018: 20 31 30 30 30 30 30 37 1000007
    0020: 65 20 20 50 61 72 61 6d e Param
    0028: 65 74 65 72 73 20 63 30 eters c0
    0030: 30 30 30 30 30 35 2c 20 000005,
    0038: 38 30 37 30 31 39 34 66 8070194f
    0040: 2c 20 66 37 38 63 61 63 , f78cac
    0048: 33 30 2c 20 66 37 38 63 30, f78c
    0050: 61 39 32 63 a92c
     
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

    Check Event Viewer (EventVwr.msc) for additional information. Are there any Red Xs and if so where?
     
  9. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    Sorry was on the a shoot today, anyways here are all the x's I get around the time it BSoD, there are not many..
    Application:
    Event Type: Error
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11704
    Date: 3/20/2009
    Time: 2:38:19 PM
    User: MASTERSUITE\Administrator
    Computer: MASTERSUITE
    Description:
    Product: Adobe Setup -- Error 1704.An installation for Adobe Encore CS4 Library is currently suspended. You must undo the changes made by that installation to continue. Do you want to undo those changes?

    Data:
    0000: 7b 43 41 38 34 32 44 36 {CA842D6
    0008: 39 2d 32 32 44 42 2d 34 9-22DB-4
    0010: 35 36 45 2d 39 35 43 37 56E-95C7
    0018: 2d 41 35 43 39 32 35 39 -A5C9259
    0020: 33 43 37 43 34 7d 3C7C4}

    -------------------

    Event Type: Error
    Event Source: .NET Runtime 2.0 Error Reporting
    Event Category: None
    Event ID: 5000
    Date: 3/20/2009
    Time: 10:26:17 AM
    User: N/A
    Computer: MASTERSUITE
    Description:
    EventType clr20r3, P1 bpclient.exe, P2 1.0.0.0, P3 49be7091, P4 microsoft.directx.direct3dx, P5 1.0.2903.0, P6 41ae55ac, P7 9d8, P8 c, P9 system.nullreferenceexception, P10 NIL.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 63 00 6c 00 72 00 32 00 c.l.r.2.
    0008: 30 00 72 00 33 00 2c 00 0.r.3.,.
    0010: 20 00 62 00 70 00 63 00 .b.p.c.
    0018: 6c 00 69 00 65 00 6e 00 l.i.e.n.
    0020: 74 00 2e 00 65 00 78 00 t...e.x.
    0028: 65 00 2c 00 20 00 31 00 e.,. .1.
    0030: 2e 00 30 00 2e 00 30 00 ..0...0.
    0038: 2e 00 30 00 2c 00 20 00 ..0.,. .
    0040: 34 00 39 00 62 00 65 00 4.9.b.e.
    0048: 37 00 30 00 39 00 31 00 7.0.9.1.
    0050: 2c 00 20 00 6d 00 69 00 ,. .m.i.
    0058: 63 00 72 00 6f 00 73 00 c.r.o.s.
    0060: 6f 00 66 00 74 00 2e 00 o.f.t...
    0068: 64 00 69 00 72 00 65 00 d.i.r.e.
    0070: 63 00 74 00 78 00 2e 00 c.t.x...
    0078: 64 00 69 00 72 00 65 00 d.i.r.e.
    0080: 63 00 74 00 33 00 64 00 c.t.3.d.
    0088: 78 00 2c 00 20 00 31 00 x.,. .1.
    0090: 2e 00 30 00 2e 00 32 00 ..0...2.
    0098: 39 00 30 00 33 00 2e 00 9.0.3...
    00a0: 30 00 2c 00 20 00 34 00 0.,. .4.
    00a8: 31 00 61 00 65 00 35 00 1.a.e.5.
    00b0: 35 00 61 00 63 00 2c 00 5.a.c.,.
    00b8: 20 00 39 00 64 00 38 00 .9.d.8.
    00c0: 2c 00 20 00 63 00 2c 00 ,. .c.,.
    00c8: 20 00 73 00 79 00 73 00 .s.y.s.
    00d0: 74 00 65 00 6d 00 2e 00 t.e.m...
    00d8: 6e 00 75 00 6c 00 6c 00 n.u.l.l.
    00e0: 72 00 65 00 66 00 65 00 r.e.f.e.
    00e8: 72 00 65 00 6e 00 63 00 r.e.n.c.
    00f0: 65 00 65 00 78 00 63 00 e.e.x.c.
    00f8: 65 00 70 00 74 00 69 00 e.p.t.i.
    0100: 6f 00 6e 00 20 00 4e 00 o.n. .N.
    0108: 49 00 4c 00 0d 00 0a 00 I.L.....

    -----------

    System
    Event Type: Error
    Event Source: Service Control Manager
    Event Category: None
    Event ID: 7000
    Date: 3/20/2009
    Time: 3:29:10 PM
    User: N/A
    Computer: MASTERSUITE
    Description:
    The CSIScanner service failed to start due to the following error:
    The system cannot find the path specified.


    And then the ones I posted earlier.. those are all the red x's... Also I ran a Insight Diagnostic check did 7 passes on the full system scan, and everything passed, had 101% read time on the Hard Drive, but nothing out of the ordinary. Anything else I should post up?
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    I really wonder if this has anything to do with your PC and the real culprit is Adobe. It has become very bloated as a software.
     
  11. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    Well that is the thing, I put it on our far weaker computer, that is a sony, and filled with bloatware, and it loaded just fine. Maybe I can see if I can uncheck the adobe encore library and see if that will let me install it. I been thinking of reformatting my system, but I am worried that even after a reformatt it's going to do the same thing.
     
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Are you having any issues with any other software;are you getting BSODs doing anything else?

    Another thing struck me as a possibility: Could it be your DVD/CD drive itself? Some drives don't like certain types of disks. Maybe a firmware update for your DVD drive?
     
  13. AdamatC2

    AdamatC2 TS Rookie Topic Starter

    I was thinking the same thing, I actually plugged in a firewire DVD drive to try installing it again, and it BSoD on the same spot. I will double check on the firmware but I didn't think I saw any updates.

    And no I think I have had one or two BSoD a few months back but beyond that nothing on this system.

    Last thing is this system hasn't been reformatted in 3 years, so could be something there that is just not popping..

    But I do find it wierd googling the install with CS4, anyone that does BSoD it's on the same disk.
     
  14. Route44

    Route44 TechSpot Ambassador Posts: 12,168   +37

    Have yopu tried cleaning out all things Adobe including the Windows File, using RegCleaner for the registry, and using the Search Function in the Menu and then trying a clean install of said software?
     
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