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BSOD help please

By AusLoveBug
Mar 7, 2011
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  1. Hi there,

    I seem to be getting a number of different BSOD in the past 24 hours. I've had a kernel error, irq not lesser or equal, something else I can't remember & the latest I got the codes for. I am running Win 7 on a hp dv5 (Sorry I am not sure what info you require as i have never posted about a BSOD before). This is what it gave me:

    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 00000081
    BCP3: 8B113C3C
    BCP4: 8B113820
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Could anyone be of help? TIA.
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    First, run through this guide to check for faulty drivers.

    I see you have no service pack installed, check that your Windows Update is turned on and your system is fully updated. You should now be on SP1.

    Have you recently installed any new software or hardware, driver updates, etc.

  3. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Thanks for the info. I did as you suggested & now am getting BSOD every boot..so you must be onto something. The issue I'm having now is that the BSOD goes so fast, I can't catch where the fault lies. Will a restart in safe mode allow me to get back to desktop? having to write from my phone now..lol.
  4. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Ok, ignore that last question, am back in safe mode. Will change those driver verify settings again in the hope i can get back in normally to try & determine where my problem lies.

    I also forgot to say, I am ALWAYS installing games & things..can't recall installing any new drivers before this began.
  5. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    OK, leave driver verifier running and follow this so you can see the error message.

  6. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Thanks again for helping. It's actually stopped doing it?? Weird. I only got as far as I mentioned as I had to go out, have been waiting for it to happen again but it hasn't. If it happens again, I'll try that next step & post again.
  7. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Strange things do happen but there is usually a reason, post the last five minidumps following this guide and I may be able to identify the cause.

  8. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Ok, done. :)

    Attached Files:

  9. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I had a look through those minidumps and could not find any common problem.

    However, I see you recently installed Avast anti virus on 23rd February, one of its components is mentioned in just one of the minidumps and the other error codes could (amongst other causes) indicate a problem with anti virus software.

    What other (if any) anti virus software or third party firewalls do you have and/or what did you use before Avast.
  10. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    I've always used avast, but I updated to a newer version. Is it possible it caused a few conflicts while it was settling in? No other anti-virus or firewall. Been a couple days with no BS now, so I think it resolved itself.
  11. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I've not known of Avast causing many problems except when mixed with other AV's. Anyway, looks like the problem has gone. Post back if there are any more crashes.
     
  12. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Will do. Thanks once again for your responses.:approve:
  13. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Howdy, I'm back again with random BSOD today. Last one being Page fault in a nonpage area. That's new to me..lol. Afterward I was getting an error message when logging back in that my system profile couldn't be accessed & it took several restarts to get back on normally. Starting to wonder, could this be RAM on it's way out? I've had faulty RAM do weird things in the past. I've had my laptop for about 3 years now with no hardware issues yet. I'll add the last few dumps again. TIA.

    Attached Files:

  14. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Welcome back, one of these minidumps names an Avast driver but the other one points at memory or faulty PCI card (if you have one). So, nothing apart from Avast, that is specific.

    Please run Driver Verifier again and send in the minidumps it produces.

    Follow this link to fix the problem with your profile.

    http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile

    Run through this guide to test your memory.

    That should keep you busy for a while.

    If these tests come up with nothing then I would run full system scans with these two free antivirus programs, make sure you update them before scanning and that you only select to download the free versions.

    http://www.avira.com/en/avira-free-antivirus

    http://www.malwarebytes.org/mbam.php
  15. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Thanks again Mark. What I may do for now is just get rid of Avast, as that is a couple of times its name has appeared in the dumps & switch over to one of those antivirus. It makes a lot of sense for it to be Avast as all this began when I updated Avast to a newer edition.I would think if it were RAM or anything, it would be a little more consistent & happen more often, not wait a week. I've used Memtest before & am pretty ok with techy type stuff..just clueless about BSOD or software drama stuff..lol.
  16. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Sounds like a good move, the Avira free version is excellent and has bee rated as one of the best free anti virus programs. When you remove Avast use this tool below to make sure it does not leave anything behind.

    http://www.avast.com/uninstall-utility
  17. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Using Avira now so all there is to do, is wait & see if the craziness is cured. Will report back if BSOD continues or the cure really was that trivial. Having used Avast for the past 7-8 years or so on all my computers, or any other computers I have repaired for friends... it hasn't let me down too many times. Though when it has, it was generally a big let down with a full format required. But if conflicts in the newer version were the reasoning for my laptop to have random fits as it has, it would be the last straw for using them again in future.
  18. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Yup, only time will tell.
  19. AusLoveBug

    AusLoveBug TS Rookie Topic Starter

    Hey hey,

    Just checking back as I said I would, with the good news that it so far appears the problem was indeed the updated version of Avast. My laptop has not crashed as yet since switching to Avira, so a big thanks for the recommendations:approve:. Having never had software conflicts with Avast previously, even as obvious as it was after it was pointed out, I don't think I would've put the two together..lol. Time to put the Avast down & step away. I can't pinpoint why, but my laptop also seems a touch 'smoother' & doesn't give me any signs to be concerned that a BSOD is in the post. Hopefully it stays that way! Thanks again for your help.
  20. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Your welcome and hope it stays ok.


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