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BSOD Help

By afterlife
Aug 7, 2008
  1. Hi,

    I have windows server 2003 Service pack 2 running on Intel DQ35JO motherboard with 4GB. It randomly reboots with STOP errors. I have checked memory using memtest x86 and it has passed with flying colours for 24hrs. I have attached minidump files hopefully someone can point me in the right direction.
     
  2. afterlife

    afterlife TS Rookie Topic Starter

    Error code 000000d1, parameter1 006d0064, parameter2 d0000018, parameter3 00000001, parameter4 01011a60.

    0x0000000a (0x9fdd478d, 0xd0000002, 0x00000000, 0x80866f21)
    0x000000d1 (0x006d0064, 0xd0000018, 0x00000001, 0x01011a60)

    Error code 0000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

    Error code 0000000a, parameter1 813fffe4, parameter2 d0000002, parameter3 00000000, parameter4 808665dd

    These are some of the error events in event viewer.
     
  3. woody1191

    woody1191 TS Rookie Posts: 572

    You have 3 0xA errors 2 indicate "Memory Corruption" the other "Hardware".

    You have a 0x7F error caused by "savrt.sys" this Driver is associated with Symantec Software in this case probably Norton and a 0xC4 error again caused by a Norton Driver "SPBBCDrv.sys"

    Also the last one is a 0xD1 error caused by a Windows Kernel Driver "ntkrpamp.exe".

    All problems seem to point towards Norton, try to Uninstall Norton and then use the Removal Tool On the link. - http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039?OpenDocument

    Post back if you have anymore problems after Uninstalling Norton.
     
  4. afterlife

    afterlife TS Rookie Topic Starter

    Thanks for the help it seemed to be "Symantec Corporate Antivirus" Tamper protection that was causing the machine to blue-screen. I turned off that feature and it does not blue screen anymore.

    Thanks again for your help :):)
     
  5. woody1191

    woody1191 TS Rookie Posts: 572

    Thanks for the Update :)
     
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