BSOD - IRQL not less or equal issue

  1. Hi. So I've been having a lot of blue screens lately, and when I checked it was because I updated Java. After the first one I did a system restore and I was good for about a week. Then it started happening again. The BSOD generally only happen when I'm on Facebook and about to start a game. (sadly a Facebook gamer, they're addicting.) So I've been avoiding Facebook games lately.

    I forgot to save what it said after my last reboot... but here's the message I got for the blue screen before it. (if that makes any sense?)

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 000000000000001C
    BCP2: 0000000000000002
    BCP3: 0000000000000001
    BCP4: FFFFF8800213A31E
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\091411-33930-01.dmp
    C:\Users\Michelle\AppData\Local\Temp\WER-46769-0.sysdata.xml

    Uh, also I see in a lot of posts that you want the original poster to post their minidump files... so here's mine. There were 3 in the folder before but I don't know where they went... They disappeared after the last blue screen.

    Oh, I forgot to say what laptop I have if you need that too. It's an HP G71 Notebook PC running on Windows 7 (64 bit).

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    What Internet Browser are you using? Internet Explorer 9? or... Having problems with Java especially in Windows 7 means you have other issues. What antivirus/antispyware programs are you using?
  3. shellyjellybean

    shellyjellybean Newcomer, in training Topic Starter

    I use Firefox and my anti-virus (I'm pretty sure) is Internet Security Suite (CA Security Center) and I use Ad-Aware a couple of times a month to scan for spyware.
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,451   +135

    CA Security Center might be causing the problem. Try uninstalling the CA program. If it fails to uninstall it is definitely the trouble, and you may have to reload Windows


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