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BSOD issue

Discussion in 'Windows BSOD, Freezing, Restarting Help' started by Hamza, Jun 14, 2012.

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  1. Hamza Newcomer, in training

    Hi All,

    It looks like this community is a great one to ask. I've been suffering through many bluescreens and almost every 3 hr the BSOD happens on my laptop. I have checked the ram through memtest and found it to be okay. I cant seem to locate the actual problem and so I ask you guys to please help me with this. I uploaded some of the dump files that I have been recieving.
    The systems specs are
    750gb harddisk
    8gb ram
    Windows 7 Ultimate 64bit
    cpu i7 2670QM

    Attached Files:

  2. Tmagic650 TS Ambassador Posts: 18,719   +61

    DRIVER_POWER_STATE_FAILURE
    Dxgmms1.sys

    This has to do with the video driver. You might try updating it, and also check that you have all the Windows Updates applied
  3. Hamza Newcomer, in training

    Can it be some other problem because the driver is updated to its latest version? Anyways I just installed a older version of that driver and see if it goes away.
  4. Hamza Newcomer, in training

    So I still got another BSOD. I am worried can it be a hardware fault? I have attached the dump I recieved this time. I believe I have all the windows updates installed.

    Attached Files:

  5. Tmagic650 TS Ambassador Posts: 18,719   +61

    Still the same error "DRIVER_POWER_STATE_FAILURE" dxgmms1.sys... What video card do you have installed?
  6. Hamza Newcomer, in training

    It's the Intel HD 3000
     
  7. Tmagic650 TS Ambassador Posts: 18,719   +61

    Ahh... Integrated graphics. Do you have any yellow exclamation points in the device manager? What is your laptops make and model number?
  8. Hamza Newcomer, in training

    Yeah integrated graphics. No there is no exclamation mark in the device manager. I've attached my motherboards make and model.
  9. Hamza Newcomer, in training

    sorry now attached

    Attached Files:

  10. Hamza Newcomer, in training

    So I recieved another blue screen and have attached the latest dump. I changed to the graphic card to the latest driver.

    Attached Files:

    • dmp.zip
      File size:
      164.5 KB
      Views:
      1
  11. Tmagic650 TS Ambassador Posts: 18,719   +61

    DRIVER_POWER_STATE_FAILURE, with no dxgmms1.sys any longer
  12. Hamza Newcomer, in training

    SO the graphic driver issue is gone. but whats the problem now?:confused:
  13. Tmagic650 TS Ambassador Posts: 18,719   +61

  14. Hamza Newcomer, in training

    Thanks for your help. I didn't get a bluescreen yesterday and I hope I dont get them anymore.
  15. Tmagic650 TS Ambassador Posts: 18,719   +61

    Okay good... You are very welcome :)
  16. Hamza Newcomer, in training

    Spoke to soon, I recently recieved another blue screen. If this doesn't go away do you think I should format my laptop?

    Attached Files:

  17. Tmagic650 TS Ambassador Posts: 18,719   +61

    Okay, go back to the link I posted and try a few of the suggestions. It is the same DRIVER_POWER_STATE_FAILURE, Ntoskrnl.exe. Do you have any factory recovery options on that laptop?
  18. Hamza Newcomer, in training

    I think I used the software driver genius to update all the drivers in my laptop and probably one of the driver is messed up. Yes I made the laptops original recovery dvd.
  19. Tmagic650 TS Ambassador Posts: 18,719   +61

    So start over again and don't use driver genius