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BSOD issue

By Hamza
Jun 14, 2012
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  1. Hi All,

    It looks like this community is a great one to ask. I've been suffering through many bluescreens and almost every 3 hr the BSOD happens on my laptop. I have checked the ram through memtest and found it to be okay. I cant seem to locate the actual problem and so I ask you guys to please help me with this. I uploaded some of the dump files that I have been recieving.
    The systems specs are
    750gb harddisk
    8gb ram
    Windows 7 Ultimate 64bit
    cpu i7 2670QM
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    DRIVER_POWER_STATE_FAILURE
    Dxgmms1.sys

    This has to do with the video driver. You might try updating it, and also check that you have all the Windows Updates applied
     
  3. Hamza

    Hamza TS Rookie Topic Starter

    Can it be some other problem because the driver is updated to its latest version? Anyways I just installed a older version of that driver and see if it goes away.
     
  4. Hamza

    Hamza TS Rookie Topic Starter

    So I still got another BSOD. I am worried can it be a hardware fault? I have attached the dump I recieved this time. I believe I have all the windows updates installed.
     

    Attached Files:

  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Still the same error "DRIVER_POWER_STATE_FAILURE" dxgmms1.sys... What video card do you have installed?
     
  6. Hamza

    Hamza TS Rookie Topic Starter

    It's the Intel HD 3000
     
  7. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Ahh... Integrated graphics. Do you have any yellow exclamation points in the device manager? What is your laptops make and model number?
     
  8. Hamza

    Hamza TS Rookie Topic Starter

    Yeah integrated graphics. No there is no exclamation mark in the device manager. I've attached my motherboards make and model.
     
  9. Hamza

    Hamza TS Rookie Topic Starter

    sorry now attached
     

    Attached Files:

  10. Hamza

    Hamza TS Rookie Topic Starter

    So I recieved another blue screen and have attached the latest dump. I changed to the graphic card to the latest driver.
     

    Attached Files:

    • dmp.zip
      File size:
      164.5 KB
      Views:
      1
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    DRIVER_POWER_STATE_FAILURE, with no dxgmms1.sys any longer
     
     
  12. Hamza

    Hamza TS Rookie Topic Starter

    SO the graphic driver issue is gone. but whats the problem now?:confused:
     
  13. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

  14. Hamza

    Hamza TS Rookie Topic Starter

    Thanks for your help. I didn't get a bluescreen yesterday and I hope I dont get them anymore.
     
  15. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Okay good... You are very welcome :)
     
  16. Hamza

    Hamza TS Rookie Topic Starter

    Spoke to soon, I recently recieved another blue screen. If this doesn't go away do you think I should format my laptop?
     

    Attached Files:

  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    Okay, go back to the link I posted and try a few of the suggestions. It is the same DRIVER_POWER_STATE_FAILURE, Ntoskrnl.exe. Do you have any factory recovery options on that laptop?
     
  18. Hamza

    Hamza TS Rookie Topic Starter

    I think I used the software driver genius to update all the drivers in my laptop and probably one of the driver is messed up. Yes I made the laptops original recovery dvd.
     
  19. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,866   +165

    So start over again and don't use driver genius
     


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