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BSOD keeps occuring late at night

By alexrider
Mar 2, 2009
  1. Hi all

    My machine keep getting BSOD between 11ish at night and 1 in the morning, often when I'm watching tv on it.
    I've tried reinstalling software/drivers with no luck
    I've run a memtest86+ over night and got 7 passes with no faults

    I get IRQL_less_than_or_equal page_fault_in_non_paged_area and bad_pool_caller as when my machine bluescreens

    I'm running
    WinXP SP3
    ZoneAlarmPro8
    NOD32 v3
    Firefox 3.0.6
    MSN
    GoogleTalk
    4onDemand

    my hardware
    asus p3n32e sli nforce 680i
    intel q6600 @ 2.4GHz
    4GB DDR2 533MHz
    geforce 9600GT
    80GB maxtor HDD
    500GB Hitachi HHD
    650watt hiper psu

    please help
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    8 of your 9 errors are 0x50: PAGE_FAULT_IN_NONPAGED_AREA

    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    Other than citing Windows drivers that are too general to help nothing definitive was noted.


    The one remaining error is C2: BAD_POOL_CALLER

    A kernel-mode process or driver incorrectly attempted to perform memory operations. Typically, a faulty driver or buggy software causes this.

    The driver cited is vsdatant.sys and this is a driver for Zone Alarm. Many people have issues with this driver.

    Try this: First disable ZA and see if that brings stabiltiy. If not, update the drivers. If that still doesn't work do a full uninstall of ZA.

    * Get back to us with the results.
     
  3. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    Thanks for your help so far

    My system was fine, then after a recent XP reinstall the issues came, and after running stress tests and memtest I'm pretty sure my hardware is fine

    I have uninstalled ZoneAlarm and run ccleaner to remove any trace, and reinstalled it, I'm not keen on not having a firewall. For the moment my system is stable, but I'll try to recreate the crash conditions this evening and see if the problem is sorted. Otherwise I'll try a different firewall

    thank you for your help
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    I understand about not wanting to go too long without a firewall. Two options that you might consider if ZA does not work out for you are COMODO (free and one of the best) or Online Armor (both free and $; also one of the best).
     
  5. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    Thank you for the suggestions. I'll post later with or without BSOD, hopefully it'll be fixed now.

    By the way, how do find what driver caused the issue? I am keen on learning how to trace such bugs, and I have looked through the minidumps but don't know where to start
     
  6. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    just got another BSOD.
    I've attached the minidump

    if this is anything to do with ZA, I'm gonna wave goodbye to it

    Can you please have a look at the minidump and let me know what went wrong, thank you
     
  7. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    When reading minidumps they first give the error code with description of said error code and then below they will cite the problem as "Probably caused by:" and then give the faulting driver or hardware.

    As for your error it is 0x50 which the same as before but again it could not read the faulting driver.

    Question: Can you think of anything specific that you wer doing. i.e. gaming, net surfing, when these BSODs occur or is always at night between 11 and 1? Also, is any of your software scheduled for automatic updates at this specified period of time?
     
  8. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    this one has occurred at 9pm, so it's not following the pattern
    previously I've had BSOD while watching tv on my pc via channel4ondemand in their software or BBCiplayer through Firefox.
    This time I was talking on msn when it cut out
     
  9. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    antivirus (NOD32) checks for updates hourly, I can't find anything else that auto updates

    I'm gonna ditch ZA see if that helps any
     
  10. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Have you tried updating the drivers for any of the devices you have mentioned?

    Here is something you might try. Disable ZA before 11 and check it the next day. Any BSODs? Of course you don't want to have your PC connected to the internet during this time.
     
  11. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    just uninstalling/reinstalling the mentioned software

    I often watch streamed video, so no firewall is a risky one

    I am pretty close to just reinstalling XP again
     
  12. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    I left my pc on with ZA running after uninstalling 4ondemand software and it's been sat alone from 10 till 2am with no issues

    could it be 4od that's causing the issue?
     
  13. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    I would see how your system functions without it for a few days. ZA and their software may have issues.
     
  14. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    okay, that didn't help, my computer had a BSOD right after boot, logged in and then bang, BSOD

    attached is the minidump

    thank you
     
  15. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    0x8E error and it cites the same ZA driver vsdatant.sys to go along with your earlier error C2: BAD_POOL_CALLER and vsdatant.sys.
     
  16. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    I've ditched ZA for online armour and so far no BSOD, some what annoyed my firewall was killing my system
     
  17. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Honestly, you have joined the ranks of many who have had trouble with ZA. I can recommend two free firewalls that are, believe it or not, two of the best.

    COMODO and Online Armor (as long as you are running XP). OA even has HIPS. I personally run the $ version of OA on my main rig. Both have active and very helpful communities.
     
  18. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    thank you for all your help, I hope this will be the end to my BSOD troubles
     
  19. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    You're welcome and I too hope its the end of your BSOD issues. I had Sunbelt's firewall at one time and through 5 different versions I kept getting BSODs due to the same driver over and over -- on two different PCs no less.

    When I contacted their tech support and cited the driver they told me they knew about it but had no answer for it. True. I have their emails to prove it.
     
  20. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    The BSOD came back

    I got a paged_error_in_non_paged_area stop

    BCCode : 10000050 BCP1 : FFFFFFFB BCP2 : 00000000 BCP3 : 8054BD58
    BCP4 : 00000000 OSVer : 5_1_2600 SP : 3_0 Product : 768_1

    I'm using Online Armor now, so it can't be an issue with ZA like before, I hope anyway

    please help
     
  21. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    All it reported was an 0x50 error, it could not find the faulting drivers name, and a Windows OS driver was then cited as the probable cause and that is too general to be of any help.

    I myself use NOD32 and Online Armor and I've never had conflicts with them except for some reason the Web Shield will kick me back to the Desktop and so I disabled that feature. otherwise everything is stable.

    Can you remember what you were doing when this BSOD occured? if you get any more attach them.
     
  22. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    at the time of the BSOD I was browsing in firefox, watching a few youtube videos and listening to music. while in firefox my mouse froze, then my music stuttered and then BSOD
     
  23. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    What make mouse are you using? Perhaps your mouse drivers need updating. The problem is we're only guessing while trying to be proactive.
     
  24. alexrider

    alexrider TS Rookie Topic Starter Posts: 16

    I use a microsoft Laser mouse 6000, just found new drivers for it, and updated them
     
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