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BSOD minidump repeatedly

By AllplatesHelp
Apr 10, 2012
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  1. Hi Guys,

    I have a new Dell laptop which came with Windows 7 64 Bit, I formatted and installed Windows 7 32 bit because I have to use some old software.

    Anytime I run the software it does a minidump, we have managed to get it to run a few times but it then does the BSOD after the program is shut down, I havent had the machine running for more then 15 minutes without it rebooting.

    I did the CHKDSK /f & /r as well as memtest.

    I have attached the last few memory dumps for you guys to look at, any help is greatly appreciated.

    Thanks in advance.
     

    Attached Files:

  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    This looks like a virus or other malware problem...
     
  3. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    What makes you think that? Is there a particular file that sticks out?
     
  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    The minidumps are "all over the place" and don't show anything specific. You have done the hard drive and memory checks and they show no problems. Since this is a laptop, is it overheating?
     
  5. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    No it doesnt seam to be, its a brand new laptop.

    It always seams to crash when I open this one program, the guy who wrote the software thought it was the anti virus conflicting with his emulator.

    I have re-attached all the minidumps from yesterday as well as one this morning.

    I havent been able to run this software for more then 2 minuntes.

    Any help is appreciated.
     

    Attached Files:

  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    What is this program and what is it used for? What version of Windows are you running?
     
  7. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    Its a design program but a custom built type one its pretty old not something that available on the market.

    I have Windows 7 32 Bit it has to run 32 bit as the database software is soo old and its all database driven.
     
  8. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    You may need to install XP as a dual boot with Windows 7 and run this database software in XP only. It really sounds like the database is not compatible with Windows 7 at all regardless what the designer is telling you
     
  9. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    I agree with what your saying except that this software is running on about 15 machines now and mines the first to have the problem.
     
  10. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    15 Windows 7 machines? What language is this database written in? Does it need any Microsoft Office programs like Excel?
     
  11. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    Im not sure how many are Windows 7 but I do know of at least 4 of them that definetly are.
     
  12. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Again,
    What language is this database written in? Does it need any Microsoft Office programs like Excel or Access?
     
  13. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    Sorry forgot to add that in, Language I am not sure what you mean and I do believe it needs excel as they had to ahve office on the laptop before installing.
     
  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    There must be something missing or there's a program conflict if you are sure other Windows 7 computers can run this emulator. Is your computer fully updated using Windows Update? Do you have programs like Java, Shockwave and Flash installed?
     
  15. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    Yes I made sure I went through and updated everything, I am not sure about the java, shockwave or flash.

    Could they affect it? Should I make sure they are all installed?
     
  16. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I would think they all should be installed. Do you watch YouTube videos or News Video? If so, they do need to be installed
     
  17. AllplatesHelp

    AllplatesHelp TS Rookie Topic Starter

    Its a new laptop but I jumped on a site and watched a quick vid.
     

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