BSOD new laptop

By tomy888
Feb 10, 2013
Post New Reply
  1. Hello guys, I bought new Acer Asprire V3-771G laptop week ago. But I getting a bsod about 5 times a day. Tested RAMs with mestest86+. Checked Hard disk with Hard Disk Sentinel Professional 3.30, everything looks ok. Tried to update all drivers, BIOS, rewrite windows, no help here. I am using microsoft security essentials. Any ideas?


    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.256.1
    Locale ID:1033

    Additional information about the problem:
    BCCode:9f
    BCP1:0000000000000003
    BCP2:FFFFFA8008377A10
    BCP3:FFFFF80000B9C3D8
    BCP4:FFFFFA8009903010 (P.S. other time BCP4 was FFFFFA800EB0E810)
    OS Version:6_1_7601
    Service Pack:1_0
    Product:256_1

    Files that help describe the problem:
    C:\Windows\Minidump\021013-17706-01.dmp
    C:\Users\tomy\AppData\Local\Temp\WER-68468-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt

    Attached Files:

  2. tomy888

    tomy888 Newcomer, in training Topic Starter

    Extra info: before some updates all BSODs were about ntoskrnl.exe+7efc0. After updates it is caused by address ntoskrnl.exe+705c0
  3. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,746   +156

    DRIVER_POWER_STATE_FAILURE
    Caused by a bad or improperly set up driver. Are there any yellow exclamation points in the device manager? Have all the Windows updates including all optional ones been applied?
  4. tomy888

    tomy888 Newcomer, in training Topic Starter

    There are not yellow exclamation points in the device manager. And yes all Windows updates been applied.
  5. Tmagic650

    Tmagic650 TS Ambassador Posts: 20,746   +156

    Can you return it back to where you bought it to have them fix it?


Add New Comment

TechSpot Members
Login or sign up for free,
it takes about 30 seconds.
You may also...


Get complete access to the TechSpot community. Join thousands of technology enthusiasts that contribute and share knowledge in our forum. Get a private inbox, upload your own photo gallery and more.