What files do I need to attach, and where do I find them to fix the BSoD for her. It's rarely up long enough for me to try and do anything. I just updated her drivers hoping it would help, but it hasn't. Before updating her drivers I got this code: 0x000000F4 (0x00000003, 0x89B73728, 0x89B7389C, 0x8105D4954) After: 0x000000F4 (0x00000003, 0x89C65880, 0x89C659F4, 0x805D4954). It says "A process or thread crucial to system operation has unexpectedly exited or been terminated". If that helps any. I'll see what else I can get off her computer after you tell me what I need. Anything that is going to require me an hour of being on it though will likely be impossible. Thank you in advance. Last time I was on here, someone spent the best part of 12 hours walking me through getting rid of a very sneaky (imo) trojan. This is a great site, and the people are incredibly helpful.