BSOD on new laptop

By shawncumby
May 31, 2011
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  1. If anyone can help me out with random(?) BSODs*, I would be eternally grateful and very appreciative!

    I have included the latest dmp (New) as well as the previous ones (Old).

    Here's the back story: A few months ago I bought a refurbished laptop for school. Everything worked fine, and then after two weeks I partitioned the hard drive (personal preference). Everything still working fine, but one night I fell asleep and knocked it off of my bed (d'oh!). I checked it out and everything seemed to be working fine. Two days later I got a Boot Error. I did some reading and it turns out that my partitioning was to blame. But I was freaking out in the meantime and needed it for class so I threw Ubuntu on it. So then I got a copy of Win 7 Home Premium (or so I thought) and I was going to repair it but it didn't even give me that option. It just went straight to installing it again. Whatever, I have my school stuff backed up to my desktop. But then after I got everything installed, I started getting BSODs. And since I don't know how to read them, they brought me here.

    * I say random, because they seemed to almost always happen when I tried to use Firefox. And then they just started happening whenever. Even as I was building a desktop the other day, my laptop was just sitting there not being used and it would crash and shut down.

    Side note: I am installing SP1 right now, if that matters.

    Thank you in advance.

    Attached Files:

  2. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, to start with you cannot run a repair install by booting from the Windows 7 disc you have to insert it in the CD drive when at the dektop, then you will get the option to repair, it is called an Upgrade install in the options.

    A hard knock on any PC can for one thing cause a loose connection but this may have dmaged the hard drive, run the manufacturer's diagnostics following this guide.

    I'll check the dumps when you post back. After you installed Win 7 did you also install all the chipset drivers?

  3. shawncumby

    shawncumby TS Rookie Topic Starter


    Checking it out now.

    And I don't know about all the chipset drivers. I didn't get anything with it. Just a power cord and a "thanks for shopping with us".
  4. shawncumby

    shawncumby TS Rookie Topic Starter

    HDD Test

    I couldn't get those programs to work. And I'm not an inexperienced computer user, I know my way around the inside and outside of a computer. I just couldn't get those programs to run.

    But I ran the BIOS hdd test and memory test and those came back ok.

    Is there something else I can try?

    (FWIW, I made both the Windows Diagnostic Tool Ver. 1.12 & DOS Diagnostic Tool Ver. 7.0 (For IDE/ATA/SATA Hard Drives) to ISO files and then burned each one to cd, but they never ran. And my boot order has the optical drive first.)
  5. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    Did you remove the hard drive in order to establish the manufacturer?

    When you burned the ISO file did you use image burning software?

    My guide tells you how to do it and what to use.

    The chipset drivers need to be downloaded from the PC's manufacturer's site.

    All the minidumps are code 4A which is a driver fault but it does not name the driver.

    Please check in Device Manager for any yellow warnings and then get the missing drivers from the manufacturer's site. Be sure that you only install drivers for Windows 7 64bit.

    When you have all the correct drivers installed you also need to make sure you install Anti Virus software. This free one is very good.
  6. shawncumby

    shawncumby TS Rookie Topic Starter


    Ever since I installed SP1, the laptop has been on all night with no problems. Before I did that though I opened it up and looked at the ram to make sure it hadn't got knocked out. It looked fine.

    I looked through all the drivers and not one had an issue. I got the hdd manufacturer by running Speccy and knowing that it was a Toshiba model. Speccy was just to make sure.

    Yes, I used Image Burn to make my ISO's. And I use Avast! for my AV protection. Five years running with no problems. ;)

    Thanks for your help. I'll just have to see how it goes. And now I have another website to come to if I need help in the future.
  7. Mark56

    Mark56 TechSpot Paladin Posts: 1,889

    OK, sounds like it's going to be OK.

    Sorry about the toshiba hard drive diagnostics link. That is the only one that does not provide an ISO to burn to a bootable disc, (I am sure they used to). I have now updated my guide. The first one in the list has to be run from within windows and the second has to be run by booting into dos and is only compatible with certain drive models. I am sure it wasn't like that a few months ago. Seagate Seetools is probably the best alternative which will run on any make of drive.

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