BSOD on shutdown Windows XP Pro error 1000007e

By xGSY Ridz
Jan 25, 2011
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  1. Our Home computer started to produce a blue screen of death on shutdown. Note that this only occurs on shutdown. The computer works fine otherwise, unfortunately we have to keep it on standby as it will not shut down properly.

    I followed all the steps on the error reporting page:

    - Install latest updates
    - Run in safe mode
    - System restore
    - Event viewer
    - Uninstall any recently installed software


    Error code 1000007e, parameter1 c0000005, parameter2 8063607c, parameter3 a5953bd0, parameter4 a59538cc.

    Attached is the minidump

    Attached Files:

  2. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    First, we note your system is still running Service Pack 2 under XP. We here at TechSpot strongly suggest you upgrade to SP3. SP2 is no longer supported and SP3 has a number of additional security aspects that are critical. If someone tells you SP3 causes issues tell them that is very old news. It is now not the case.

    Your error is 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

    Because nothing was difinitively cited as the cause please do the following and take note of any Yellow Triangles with exclamation marks and especially Red Xs by checking the Event Viewer:

    Start > Run > type in EventVwr.msc > Okay
  3. xGSY Ridz

    xGSY Ridz Newcomer, in training Topic Starter

    Trying to install service pack 3 now
    When updating before it said shutting down then BSOD

    Event Viewer has:
    The BSOD Error:
    System Error
    (102)
    Id: 1003
    Description: Error code 1000007e, parameter1 c0000005, parameter2 8063607c, parameter3 a5953bd0, parameter4 a59538cc.

    2 DCOM errors:
    DCOM
    ID: 10010
    NT AUTHORITY\SYSTEM
    Description: The server {209500FC-6B45-4693-8871-6296C4843751} did not register with DCOM within the required timeout.

    Both have a red cross

    Going all the way through the log I notice every time there is the BSOD error
    there are two DCOM errors as well

    what is DCOM?

    By the way thanks for the reply
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    DCOM, see link: http://whatis.techtarget.com/definition/0,,sid9_gci213883,00.html

    It is the networking/internet that may be the issue here. Since you can't connect without BSODing there is possibility that your NIC/wireless drivers are in need of updating.

    Did you build this system or buy it from the likes of Dell, HP, etc.?
  5. xGSY Ridz

    xGSY Ridz Newcomer, in training Topic Starter

    Bought from dell
    We can connect to the Internet fine
    Service pack 3 almost done
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Good on SP3; go to Dell's website, find your exact PC model and update the latest drivers for your system.
  7. xGSY Ridz

    xGSY Ridz Newcomer, in training Topic Starter

    Thanks for all the help the sp3 did the trick
  8. Route44

    Route44 TechSpot Ambassador Posts: 12,117   +23

    Excellent to hear! I had a feeling the SP3 update might do the trick but often times there is also the need for the latest updates from the manufactures.


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