BSOD on shutdown

[CamelotPrincess]

Hello,

Hopefully someone here can help me with the issue I've been having for a few days now. Every time I go to shut down my computer I get a blue screen of death. I'm not sure what is causing it, but I would like to find out and get it fixed. The particular error seems to be the same, though and says that Windows (I have Windows XP) could not shut down properly. I have managed to be able to restart my computer and shut down again without it doing another BSOD. I just want my computer to be able to shut down without a blue screen.

Any ideas on what I can do to fix this?

Thank you.

 

[Route44]

How to find and post your Minidump Files:

My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.

 

[CamelotPrincess]

Hi,

I tried looking for the files that you requested and for some reason I don't see the "Minidump" folder anywhere in the Windows Folder. I did a search for it, and even the search couldn't find it.

Could it be under a different file name?

 

[Route44]

Enabling Minidump Files


For XP:

1. Right click My Computer > click Properties > click Advance tab

2. The Advance Screen at the bottom right has Error Reporting. Click this on.

3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

6. Another screen will open. You want the System failure section. Enable all three boxes.

7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.

 

[CamelotPrincess]

Hi,

Tried all of those and it seems that they were already checked. But I went through it anyway, even restarted my computer and there is still no folder there. So, I went back and got looking at where the minidumps are supposed to be saved and it says "SystemRoot/Minidump" -- I looked for the SystemRoot file, even with the search feature, and cannot find that either.

 

[Route44]

Do you have administrative rights?

 

[CamelotPrincess]

Yes, I do.

Do I have to recreate the BSOD for it to work?

 

[Route44]

Please follow these instructions: http://support.microsoft.com/kb/308421

After you do so we will, unfortunately, have to wait for the next BSOD.