BSOD on Windows 7 64 Bit

By theskywinner
Oct 18, 2009
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  1. Hi,

    I am running windows 7 64 bit enterprise edition, I tried to analyze my minidump files myself, but failed. Hence, I am herewith attaching zip file of my minidump that causes BSOD on my windows 7. Please, analyze it and let me know the reason why my windows crashes often.

    Thanks a ton.
    Regards.
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Your error is 0x124: WHEA_UNCORRECTABLE_ERROR (Windows Hardware Error Architecture) and the minidump gave no definitive probable cause.

    This bug check indicates that a fatal hardware error has occurred.


    Straight up this is a very difficult error to work with because it can be due to any hardware you have. The old error code under XP is 0x9C and its definition will help you understand the error.

    0x0000009C: MACHINE_CHECK_EXCEPTION
    This is a hardware issue: an unrecoverable hardware error has occurred. The parameters have different meanings depending on what type of CPU you have but, while diagnostic, rarely lead to a clear solution. Most commonly it results from overheating, from failed hardware (RAM, CPU, hardware bus, power supply, etc.), or from pushing hardware beyond its capabilities (e.g., overclocking a CPU).

    I have seen the cause in both 0x124 and 0x9C due to the cpu, overclocking, cables, NIC cards, CD/DVD drives, motherboad, and harddrives. Someone had just posted earlier this week after receiving an 0x9C error that it was due to dust build up around his cpu.

    The best thing you can do that this moment is standard diagnostics:

    1. Run memtest on your memory for a minimum of 7 Passes. See this link:http://www.techspot.com/vb/topic62524.html Reply #21 to this link will have a screen that shows you what a memtest screen looks like.

    2. Run a harddrive diagnostics. Your HD manufacturer will have a free utility to do this.
  3. JessicaD

    JessicaD Newcomer, in training Posts: 20

    Theskywinner,

    Microsoft does have an official Windows 7 Support Forum located here http://tinyurl.com/9fhdl5 . It is supported by product specialists as well as engineers and support teams. You may want to also check the threads available there for additional assistance and feedback.

    Jessica
    Microsoft Windows Client Team
  4. theskywinner

    theskywinner Newcomer, in training Topic Starter

    Thanks for your suggestions friends. I am herewith sending you more debug information that I did using the Windows 7 symbol set. Some more information about my environment.

    I am using AMD Athlon 64 X2 5600+ Processor. I have updated graphics card driver (compatiable with win 7 64 bit) for nVIDIA onboard graphics card. Using default BIOS settings.

    Please provide me with some more information to diagnose and resolve the BSOD that I am facing.

    P.S. Jessica, please find appropriate error from the forum link that you sent me, I will appreciate if you can post the link.

    Thanks all... :)
  5. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    The debug log simply cited hardware as the issue. I have yet to see any minidump wheter it is the 0x9C error or the 0x124 error ever give a definitive piece of hardware.

    As I said, this is a very difficult error to deal with. Have you tried the two diagnostic steps I gave you in my first reply?
  6. theskywinner

    theskywinner Newcomer, in training Topic Starter

    I resolved the BSOD by updating my BIOS, and by loading default settings of BIOS. Yippie...Since a week, no sign of BSOD. Hope I won't get it again too... :)
  7. Route44

    Route44 TechSpot Ambassador Posts: 12,113   +23

    Thanks for the update. With these errors any time we can receive how a person resolves it is a major plus. Keep us updated.
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