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BSOD - Random Shutdowns

By mrhummer3
Jul 28, 2009
  1. I have an HP Pavillion Elite that is only 8 months old. Over the past month or so, I occassionally get the BSOD.

    The BSOD has text that only remains for 5 seconds, then the screen goes blank and the system restarts automatically. Once restarted, all is OK again.

    Each time when I read the screen for that few seconds it indicates DRIVER_POWER_STATE_FAILURE, however, at the moment it happens, I was not trying to enter sleep mode...just working on the computer.

    Below is what I was able to retrieve after the restart as far as details of the last two crashes...


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 875F7028
    BCP3: 875F8AC8
    BCP4: 84DD9E28
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\Mini072909-01.dmp
    C:\Users\Roger\AppData\Local\Temp\WER-122070-0.sysdata.xml
    C:\Users\Roger\AppData\Local\Temp\WER2DD.tmp.version.txt

    Attached is the dump file for this latest instance.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 00000003
    BCP2: 875E2028
    BCP3: 874FA670
    BCP4: 86B9EC80
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Files that help describe the problem:
    C:\WINDOWS\Minidump\Mini072809-01.dmp
    C:\Users\Roger\AppData\Local\Temp\WER-128201-0.sysdata.xml
    C:\Users\Roger\AppData\Local\Temp\WER1D01.tmp.version.txt

    Does anyone have an idea as to what is causing this to happen from the information above. If so, I would sure appreciate it!

    Thanks
     
  2. pslandis

    pslandis TS Rookie

    maybe you're overloading your power supply

    try checking your computers status
     
  3. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Your error is 0x0000009F: DRIVER_POWER_STATE_FAILURE
    A driver is in an inconsistent or invalid power state. Typically occurs during events that involve power state transitions, such as shutting down, or moving into or out of standby or hibernate mode.

    In your next post attach your minidumps. Because we are looking at your BSODs the mods will most likely move your post to the BSOD sub-forums.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
     
  4. mrhummer3

    mrhummer3 TS Rookie Topic Starter

    Mini Dump File as Requested

    Here's a copy of the mini dump file created that was requested.
     
  5. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    It is an 0x9F error and it cites the Visat driver disk.sys as the culprit. Unfortunantly OS drivers are usually too general to be of much help.

    disk.sys is a part of Windows Vista and is related to: Storage


    Default location: %WinDir%\System32\DriverStore\FileRepository\disk.inf_e0b0b355\disk.sys

    Description: PnP (Plug and Play) Disk Driver

    * I would get a hold of HP support (since it is only 8 months old it should still be under warrenty. Give them the following information:

    1. The issues you are having.

    2. The minidumps were read and the error is 0x9F: DRIVER_POWER_STATE_FAILURE

    3. The driver cited is Vista driver disk.sys

    * This is their responsibility to correct. Let us know how it goes.
     
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