TechSpot

BSOD, server rebooted from bugcheck

By meghakot
Aug 18, 2011
Post New Reply
  1. BSOD, windows 2003 virtual server rebooted from bugcheck

    Hi,

    We are having issues with one of our domino server. Last week it was hung at blue screen. It was then rebooted from bug check.

    Below is the dump analysis, however I'm unable to identify the root cause of this unexpected server hang.

    ************

    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Megha\Memory dump ind-domvp03\MEMORY.DMP]
    Kernel Complete Dump File: Full address space is available

    ************************************************************
    WARNING: Dump file has been truncated. Data may be missing.
    ************************************************************
    WARNING: Non-directory path: 'C:\MEMORY.DMP'
    WARNING: Non-directory path: 'C:\Program Files\Debugging Tools for Windows (x86)\symproxy\symproxy.reg'
    Symbol search path is: C:\Program Files\Debugging Tools for Windows (x86)\symproxy\symproxy.reg
    Executable search path is: C:\MEMORY.DMP
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    Unable to read PsLoadedModuleList
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    KdDebuggerData.KernBase < SystemRangeStart
    Windows Server 2003 Kernel Version 3790 MP (2 procs) Free x86 compatible
    Product: Server, suite: TerminalServer SingleUserTS
    Machine Name:
    Kernel base = 0x00000000 PsLoadedModuleList = 0x808a6ea8
    Debug session time: Sat Aug 13 19:22:38.544 2011 (UTC + 5:30)
    System Uptime: 2 days 6:28:59.750
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    Unable to read PsLoadedModuleList
    **************************************************************************
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    **************************************************************************
    KdDebuggerData.KernBase < SystemRangeStart
    Loading Kernel Symbols
    Unable to read PsLoadedModuleList
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    CS descriptor lookup failed
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get program counter
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck A, {c0161818, d0000002, 0, 80850c79}

    ***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 1
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

    Followup: MachineOwner
    ---------

    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    ?: kd> !analyze -v
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get program counter
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high. This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: c0161818, memory referenced
    Arg2: d0000002, IRQL
    Arg3: 00000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: 80850c79, address which referenced memory

    Debugging Details:
    ------------------

    ***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 1
    GetContextState failed, 0x80070026
    Unable to read selector for PCR for processor 0

    READ_ADDRESS: unable to get nt!MmSpecialPoolStart
    unable to get nt!MmSpecialPoolEnd
    unable to get MmPageSize (0x0) - probably bad symbols
    c0161818

    CURRENT_IRQL: d0000002

    FAULTING_IP:
    +25e2faf00c8dfc0
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    80850c79 ?? ???

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0xA

    STACK_TEXT:
    GetContextState failed, 0x80070026
    Unable to get current machine context, Win32 error 0n38


    STACK_COMMAND: kb

    SYMBOL_NAME: ANALYSIS_INCONCLUSIVE

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: Unknown_Module

    IMAGE_NAME: Unknown_Image

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: CORRUPT_MODULELIST

    Followup: MachineOwner
    ---------

    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    GetContextState failed, 0x80070026
    **************************

    Kindly suggest the root cause.

    Regards,
    Megha
    **************
     
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    If you have had more than one Blue Screen we want you to do the following...

    How to find and post your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip; if you only have one or two you don’t need to zip them, just attach as is. Please do us a favor and don’t Zip each one individually.
     
  3. meghakot

    meghakot TS Rookie Topic Starter

    BSOD, windows 2003 virtual server rebooted from bugcheck

    I checked at the location you mentioned but those are old dumps there. The recent dump was created at diffterent location (C:\Memory dump) and its size is too large 1.5 GB which can not be attached here.

    For your refernce attaching old dumps:
     

    Attached Files:

  4. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    Both error codes are 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
    Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

    Only one cited a probable cause which in this case is mfehidk.sys a driver for McAfee.

    Ask your IT department to set your minidumps to the option Small memory dump (64kb) so that any future Blue Screens will write the files small enough to attach.
     
  5. meghakot

    meghakot TS Rookie Topic Starter

    Thanks for your reply. I will get these minidumps set to the option Small memory dump. However, the dumps i attached are too old more than 11 months back.
    What i can find out from the recent dump is the error IRQL_NOT_LESS_OR_EQUAL
    but still can not find out the exact cause. Please advise what shall i do in this time? Is there any way i can send you the recent dump?

    regards
    Megha
     
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,171   +37

    That error you refer to IRQL_NOT_LESS_OR_EQUAL is an 0xA and they either caused by hardware or a driver attempting to access a higher IRQ Level than it is designed for resulting in system crashes. Has your IT department checked for memory failure using the free and perfectly safe Memtest? They should if for nothing else diagnostic purposes. I need to go to bed (it is after 1:00 a.m. her on the East Coast!). I will check in tomorrow.


    For your information...


    Enabling Minidump Files


    For XP:

    1. Right click My Computer > click Properties > click Advance tab

    2. The Advance Screen at the bottom right has Error Reporting. Click this on.

    3. Click Enabled error reporting and also check both boxes underneath: Windows operating system and Programs.

    4. Now click Choose Programs and click All Programs. Then click Okay and that screen will close. At the next screen click Okay and that will close.

    5. You are back to the Advance screen. Find the Start up and Recovery which has underneath it System startup, system failure, and debugging information. Click the Settings box.

    6. Another screen will open. You want the System failure section. Enable all three boxes.

    7. Under these boxes is Write debugging information. Choose the option Small memory dump (64kb). Click OK and that screen will close.

    8. Click OK one more time and you'll be finished. Now the ability for your system to write minidumps should be enabled.



    For Windows 7:

    1. Go to the Control Panel, choose 'System And Security', and then click 'System', and then click the 'Advanced System Settings' link.

    2. In the opened window, click the 'Advanced' tab and then inside the 'Startup And Recovery' frame, click the 'Settings' button.

    3. In the opened 'Startup And Recovery' window, there is 'Write Debugging Information' section. You should set the combo-box in this section to 'Small memory dump', and then click 'ok' to confirm the change.
     


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