admittedly, i should be more technically savvy than I am, so I am having some problems following diagnostics on a lot of the posts from those who appear to have a problem similar to mine. here's what's going on, hopefully someone can help.
i have a compaq presario m2000 running windows xp home. i'm not sure about too many of the other stats on the computer (I'm way out of my league here) other than my graphics card is an ATI radeon express 200m and I think my processor is an AMD mobile sempron. let me know where i could find any additional info that would be helpful.
i was streaming a movie last night when my windows defender popped up with multiple trojan viruses. i think there were three or four, and i chose to remove them. then it prompted me to restart the computer. upon restarting, my computer started going into this bsod loop, failing to restart and then attempting to restart over and over. so I did the F8 thing and stopped the loop and was finally able to read the blue screen, which gives me the error driver_irql_not_less_or_equal. in reading other similar troubleshooting messages it seems that most people were installing things when this happens, but that wasn't the case with me. i know lots of people were asked to look in their minidump files and post those, but mine appear to be empty?? also it was posted that it could be due to ram. i know i have never installed more ram on my computer and it probably needs it badly, but i'm not sure how to download or run that memory diagnostic program if I can't start windows normally. frankly i suck at navigating in safe mode. how can i figure out what's going on? it seems like it could be any number of things so it would be nice to at least narrow it down...
i have a compaq presario m2000 running windows xp home. i'm not sure about too many of the other stats on the computer (I'm way out of my league here) other than my graphics card is an ATI radeon express 200m and I think my processor is an AMD mobile sempron. let me know where i could find any additional info that would be helpful.
i was streaming a movie last night when my windows defender popped up with multiple trojan viruses. i think there were three or four, and i chose to remove them. then it prompted me to restart the computer. upon restarting, my computer started going into this bsod loop, failing to restart and then attempting to restart over and over. so I did the F8 thing and stopped the loop and was finally able to read the blue screen, which gives me the error driver_irql_not_less_or_equal. in reading other similar troubleshooting messages it seems that most people were installing things when this happens, but that wasn't the case with me. i know lots of people were asked to look in their minidump files and post those, but mine appear to be empty?? also it was posted that it could be due to ram. i know i have never installed more ram on my computer and it probably needs it badly, but i'm not sure how to download or run that memory diagnostic program if I can't start windows normally. frankly i suck at navigating in safe mode. how can i figure out what's going on? it seems like it could be any number of things so it would be nice to at least narrow it down...