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BSOD Stop Error - Help Please

By squeakythekat
Mar 7, 2005
Topic Status:
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  1. Hi :wave:
    I recently formatted my computer and reinstalled everything, including the drivers etc for my ATI Radeon 9200 card. So far, everything else works fine, but when I launch NHL 2003, the screen goes black and the system reboots. Then I get a popup saying that windows has recovered from a serious error and asks about sending an error report etc. In the online crash analsis page, it mentions a graphics driver possibly being the problem. So, I went to ATI and downloaded all the latest drivers, mobo driver and windows updates. The only program that is not working is NHL 2003.

    I disabled the system restart to get the blue screen, and this is the code:
    Stop: 0x0000008e (C0000005, 81E93E22, ECF717C4, 0x00000000)

    I'm running windows xp and updated everything since formatting including sp2. Please help, I'm going crazy not being able to figure this one out.

    Thanks in advance.
     
  2. dopefisher

    dopefisher TS Rookie Posts: 540

    did u try reinstalling the game?
     
  3. squeakythekat

    squeakythekat TS Rookie Topic Starter

    Oh fer sure - first thing I did before reinstalling the graphics card stuff.
     
  4. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Hi Squekythekat,

    Zip 5 to 6 minidumps and attach zip file here. You can find minidumps from the folder \windows\minidump. I will study the miinidumps and find out the culprt.
     
  5. squeakythekat

    squeakythekat TS Rookie Topic Starter

    Hi CPC

    Thanks for your time - hope I did it right. There were lots of files there, I just selected the most recent ones. Hope you have luck with it.

    Kat
     

    Attached Files:

  6. cpc2004

    cpc2004 TS Rookie Posts: 2,044

    Hi Squeakythekat,

    The stack trace of the minidumps have the footprint of Cdfs!_except_handler3 and I believe that it is either related to cd-cdrom driver or hardware error of cdrom. What is the manufacturer and model of your CD-ROm.

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    ba471838 8204cdb9 ba471848 8204d18a ba4718ac 0x8204ce22
    ba471848 8204d121 ba471878 0074e000 ba4718ac 0x8204cdb9
    ba4718ac 8204cdc6 81a1ca18 81ea6000 ba4718e0 0x8204d121
    ba471b38 f86d6ce2 f86d70d0 00000000 ba471c00 0x8204cdc6
    ba471bf0 f86d6ce2 f86d7218 00000000 ba471c50 Cdfs!_except_handler3
    ba471c40 f86d6ce2 f86d7058 00000000 ba471c90 Cdfs!_except_handler3
    ba471d28 804e2af1 804ef1a0 ffffffff ba471d64 Cdfs!_except_handler3
    ba471ddc 804fa477 f83a2b85 81bf6b60 00000000 nt!_except_handler3
    ba471e90 bf800a72 bf80f68e ba4714a4 0012efcc nt!KiThreadStartup+0x16
    ba471e94 bf80f68e ba4714a4 0012efcc ba471854 win32k!LeaveCrit+0xc
    bf80f615 0cec83ec 16e85756 8bffff14 cde8084d win32k!NtUserMessageCall+0xbf
    8b55ff8b 00000000 00000000 00000000 00000000 0xcec83ec


    FOLLOWUP_IP:
    win32k!LeaveCrit+c
    bf800a72 ff2520a698bf jmp dword ptr [win32k!_imp__KeLeaveCriticalRegion (bf98a620)]
     
  7. squeakythekat

    squeakythekat TS Rookie Topic Starter

    Hi CPC

    I'm not sure how else to do this, but I checked in the device manager and this is all the info I could find:

    My machine is a Compaq Presario - stock CD/RW drive

    Device Instance Id
    IDE\CDROMHL-DT-ST_CD-RW_GCE-8240B________________1.06____\5&15CEB729&0&0.0.0

    There are lots of drivers... some from Oak Technologies, Microsoft, Roxio, Gear yadda yadda.

    Kat
     
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