BSOD strikes again

By ODEN
Feb 9, 2011
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  1. hi

    after solving bsod caused by wireless driver I have encountered another one

    [​IMG]

    and here are few questions someone in another forum asked me

    What is the version of your Windows ?
    WIN 7 64bit

    Are there any yellow question marks in Device Manager? Right click on
    the My Computer icon on your Desktop and select Properties,
    Hardware,Device Manager. If yes what is the Device Error code?

    yes there are two both with code 28


    Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
    drivers are listed as unsigned? Disregard those which are not checked.
    one
    taphss.sys located in c:windows\system32\drivers


    Uninstall and reinstall Yahoo Messenger checking with Yahoo for updates?
    I don't have yahoo messenger

    What version of Yahoo Messenger do you have?
    I don't have yahoo messenger

    also i have seen this stop code using ipod players
    I don't have an Ipod

    What is the model number of the wireless device?
    Is it an onboard device?
    from device manager under network adapter there two items
    Intel(R) WiFi Link 5100 AGN
    Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)


    Is it a laptop or standard pc?Do you have the laptop model number, if it is a laptop?
    yes it is on laptop HP HDX-16
    product no. FJ948AV
  2. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I could not find any information on taphss.sys apart from in malware forums so it will be worth a visit to the Virus and Malware forum to get it checked.

    Only after checking that you are clear of infections continue with my suggestions.

    The stop error code relates to hardware drivers, which is understandable with two missing and a suspect virus.

    First check in the device manager to see what the missing drivers relate to and download fresh drivers for windows 7 64bit.

    Then follow this guide to clean out any old or unused drivers in your system. Finally, install the new drivers.

    http://www.howtogeek.com/howto/windows-vista/remove-old-drivers-after-upgrading-to-new-hardware/
  3. ODEN

    ODEN Newcomer, in training Topic Starter

    taphss.sys is not virus it related to hotspot shield

    and also the two drivers can remember what was the device

    fist one's description is: on Intel(R) ICH9M LPC Interface Controller - 2919
    the second is :port_#0001.Hub_#0005

    what would happen if I uninstall both?
  4. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That should be fine then.

    You cannot uninstall these items, at the moment they are already uninstalled which is why the yellow question mark is showing. They are hardware on the mobo and without the drivers installed they are most likely the cause of the BSOD.

    My worry here is what has caused these drivers to disappear. I am fairly sure these drivers will be part of the mobo chipset, do you have a disc.

    The other way to find these drivers is to use the driver update option, right click on the device, then properties and under the drivers tab click on update drivers and allow it to search online.

    If that fails and you do not have a drivers disc for your mobo you will need to download the drivers from the mobo's manufacturers site. The make and model number of the mobo should be written on it.

    After you update these drivers use the link I gave above to remove any old or redundant drivers (they can also cause problems).
  5. ODEN

    ODEN Newcomer, in training Topic Starter

    I tried update driver but with no luck

    But I remember couple of times when connect external HD it did not recognize it

    and also when I connected my iphone in DFU mode
  6. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    That doesn't tell me much.

    Did you download new drivers or are you trying to install from a disc?

    If you did neither and are just using the "Update Driver" facility via the "Device Manager" then you need to get the drivers form the HP support site that relates to the country where you purchsed the laptop. There is no other way to do this.

    This is most probably due to the missing drivers.

    Have you done anything on this PC recently which might explain why these drivers have gone missing, installed any new software and then removed it, have you had a virus infection, have you done anything to change the registry, etc.
  7. ODEN

    ODEN Newcomer, in training Topic Starter

    no I have installed win7 on new hdd about 2 less than 2 months

    every thing was going smoothly
  8. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I cannot give much help if you don't follow my advise and then report what is happening. You need to provide all the information that you can.

    Have you looked for the drivers?
  9. ODEN

    ODEN Newcomer, in training Topic Starter

    in the last 20 i have installed

    flash player 10

    itunes 10 which comes with many additional software
    apple application support
    apple mobile device support
    bonjour
    apple software update
    itunes
    quick time

    -------

    and I have deleted all unused devices
    have not changed any thing related to registry
    I have got infected with any virus I have AVG 2011 up to date

    only thing remaining drivers because I don't know what is this device

    how do I know it ?
  10. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    You need to go to the HP support site for the country where you purchased the PC.

    Enter the details of your PC, name and model number, then select the OS

    Locate the Chipset drivers, download and install it. That should cover the ones that are missing.

    Then use the link I gave in post 2 and follow the instructions to remove any unused drivers.

    If done correctly you should then have your PC back to normal.

    If you have difficulty with that then follow this:

    MAKE SURE you only install drivers that are for Windows 7 64bit.
  11. ODEN

    ODEN Newcomer, in training Topic Starter

     
  12. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    In the link I gave is one of the missing drivers and if you have got all the chipset drivers from HP it should have been included in that also, so I don't quite understand how you still have two missing.

    Sorry, it was not my intention to make you buy Radarsync I assumed the scan was free.

    What happened when you installed the Chipset Drivers from HP, any error messages?

    Something I can recommend is to remove AVG as it has been known to cause problems, use the tool below to completely erase it from the system and then the second link to get the free anti virus from Microsoft. This is as good if not better than AVG and far less likely to cause any conflicts in your system.

    http://www.avg.com/gb-en/download-tools

    http://www.microsoft.com/security_essentials/support.aspx?mkt=en-us

    I would also suggest you follow this guide to remove any unconnected or duplicate drivers.

    http://www.howtogeek.com/howto/windows-vista/remove-old-drivers-after-upgrading-to-new-hardware/

    Once this is done just try to install the Chipset drivers from HP.
  13. ODEN

    ODEN Newcomer, in training Topic Starter

    Ok will try it when I get home

    but no error message appeared when re-installing any driver it only says files already existed do you want to replace and I choose yes to all

    and also the link you gave me was not fro the drive always redirect to their app Radarsync and it is fairly good but not worth the money
  14. ODEN

    ODEN Newcomer, in training Topic Starter

    any other recommended software cuz it requires genuine os
  15. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

  16. ODEN

    ODEN Newcomer, in training Topic Starter

    yes my windows is not genuine

    intel website says all drivers up to date except wireless and I have updated it

    attached all hardware info from siw

    Attached Files:

  17. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    Do you have a legitimate licence key for your OS, that was paid for.

    A home made copy of XP is OK but the licence key must be genuine for it to work properly.

    Or, are you using a patch to make the OS validation work.
  18. ODEN

    ODEN Newcomer, in training Topic Starter

    I have one for my os win vista ultimate 64bit

    I tried it when installing win 7 ultimate 64 but it says it is wrong license key so I had to use wat removal
  19. Mark56

    Mark56 TechSpot Paladin Posts: 2,271

    I cannot offer any further assistance with a copy of Windows 7 that you do not have a valid licence for.

    You need to revert back to your legal copy of Vista or buy a licence for Windows 7.


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