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BSOD Upon using too much ram?

By joshieboy
May 25, 2013
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  1. Hi everyone,

    I have experienced a BSOD three times in the last 24 hours. All of these times I was running multiple applications, for example:

    It crashed while I was running Lord of the Rings Online and recording it with Xsplit recording software. This did not occur immediately. Rather, it occurred 10 minutes into recording which I think is something of importance to consider.

    My error message is:

    Problem signature:
    Problem Event Name:BlueScreen
    OS Version:6.1.7601.2.1.0.768.3
    Locale ID:1033

    Additional information about the problem:
    BCCode:1000007e
    BCP1:FFFFFFFFC0000005
    BCP2:FFFFF88004317128
    BCP3:FFFFF88006364558
    BCP4:FFFFF88006363DB0
    OS Version:6_1_7601
    Service Pack:1_0
    Product:768_1

    Files that help describe the problem:
    C:\Windows\Minidump\052513-34788-01.dmp
    C:\Users\Josh Saunders\AppData\Local\Temp\WER-48812-0.sysdata.xml

    If anyone needs any information on my specs (which you can find on my profile) or anything related to the issue, please don't hesitate to ask. I'm hoping to get to the bottom of this problem because it has been happening on and off for quite some time now.

    Thanks,
    Josh
     
  2. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Post any minidumps produced by going to C:\windows\minidump. Minidump files have a .dmp extension. Select all the .dmp files and right-click sending them to a compressed(zipped)folder. Upload that folder as a file here

    "All of these times I was running multiple applications"... This could relate to a power supply not big enough for the PC
     
  3. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Here you go
     

    Attached Files:

  4. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    I'm still leaning toward a better power supply... What is the make and model?
     
  5. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Make: Antec

    Model: NEO ECO 520C
     
  6. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Replace it with a 650 watt or better...
     
  7. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    You sure it's that simple? and have you deduced this from the minidumps info? Just curious.
     
  8. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    If I'm thinking of possibly getting a faster CPU in the future, should I just pursue getting a 750W PSU to be safe in the future?
     
  9. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Yes, that 750 watt would be a good idea...
     
    joshieboy likes this.
  10. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Thanks so much for your help bud.

    I'm really happy you told me about this because I've been dealing with the problem for about a year. Last time I came here I was pointed in the wrong direction but I feel much more confident with your answer.

    Thanks again!!
     
  11. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Okay, glad we could finally help:)
     
  12. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Alright, I have installed the new PSU which is a 900w with 88% efficiency PSU. It's the Antec HCG-900. I thought everything was working fine but I just got another BSOD. It occured around the same time (maybe a bit later) than the other BSODs have been occuring. I was playing a game and trying to record the video/audio with another program.

    Any ideas?
     

    Attached Files:

  13. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Just received another BSOD. This time I was playing a game and watching a live stream on my other monitor. It happened after about 30-45 minutes.
     

    Attached Files:

  14. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    This minidump is pointing to a video card or video driver issue...
     
  15. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Okay. That makes a lot of sense. So, how can we proceed narrowing down the possible problems with a the video card or video driver issue?
     
  16. joshieboy

    joshieboy TS Enthusiast Topic Starter Posts: 52

    Well, I called my video card manufacturer and I think I know where to go from here. Thanks for the help you gave me Tmagic650. Hope I wasn't too much of a headache to work with. =D
     
  17. Tmagic650

    Tmagic650 TS Ambassador Posts: 17,244   +234

    Not at all Josh, my pleasure to work with you. Let us know how things turn out...
     

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