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BSOD Vista: Error code 1000007e, parameter1 c0000005...

By dbalunis
Jul 12, 2010
  1. I have been getting the BSOD with the following error code:

    Event Name: BlueScreen
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    Stop Description:
    BCCode: 1000007e
    BCP1: 0XC0000005
    BCP2: 0X8DD80C67
    BCP3: 0X805997CC
    BCP4: 0X805994C8

    Minidumps attached.
     

    Attached Files:

  2. fastco

    fastco TS Rookie Posts: 1,511

    Hi, all of your minidumps point to ntkrpamp.exe which is a Windows file. Crashes in that file are usually from faulty memory. Download Mem test from the downloads section and let it run overnight. If you find errors remove one memory module at a time and run the test again to determine which module is faulty.

    Also read this...... If you didn't already.
     
  3. dbalunis

    dbalunis TS Rookie Topic Starter

    Fastco, thank you for responding. I am not sure that the issue is memory related. I removed and swapped out and tested the memory and still had the same BSOD code come up. I even put the memory in my machine in another machine and that machine didnt have any issues. Do you think dump files pointing to the ntkrpamp.exe file could be another issue?
     
  4. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    @dbalunis

    Please give us your system's complete specifications.

    Have you noted any pattern with regard to these BSODs, e.g. when you may be using a certain program or doing a certain task etc.
     
  5. dbalunis

    dbalunis TS Rookie Topic Starter

    I haven’t been able to log into the machine at all with the exception of safe mode. Logging in any other way, results in the BSOD. The only program I installed was the MS Office Compatibility to read 2007 files with 2003 office. I have un-installed this.

    OS: Vista
    RAM: 2gig
    Hard Drive: 130gig

    What spec’s exactly are you looking for?
     
  6. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    Please boot into safe mode, and have a look at Event Viewer Log, to see whether it is recording something which may be helpful in identifying this issue.

    Also, do you have any recent restore point available to you? Restoring to such a point may help be fruitful (as you said this started when you installed MS Office Compatibility software).
     
  7. andrusfive

    andrusfive TS Rookie

    Blue screen error on acer running vista Home premium

    When I try to put my laptop to sleep with the sleep function in the start/shutdown button or closing the lid, it restarts instead of sleep. Then I get the error that Windows has recovered from an unexpceted shutdown. hope someone can analyze the attached .dmp files and give me some help.. Thanks!!!

    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 8CA6F4FD
    BCP3: A72ACB00
    BCP4: A72AC7FC
     

    Attached Files:

  8. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    @andrusfive
    Please start your own thread, so you can specifically get the required, so things don't get muddled up.

    Edit:
    Anyway, I have gone through your minidumps and all of them were caused by Rtstor.sys, this is a Realtek Mass Storage Driver file, please uninstall this Realtek driver from your system, remove any trace of remaining driver files with Driver Sweeper (you can get it from techspot's download section). Then reboot your system, and check on Realtek's site whether they have newer driver available, if so, download it and install it.
     
  9. andrusfive

    andrusfive TS Rookie

    Archean right on the money to fix Blue Screen error

    [{{@andrusfive
    Please start your own thread, so you can specifically get the required, so things don't get muddled up.

    Edit:
    Anyway, I have gone through your minidumps and all of them were caused by Rtstor.sys, this is a Realtek Mass Storage Driver file, please uninstall this Realtek driver from your system, remove any trace of remaining driver files with Driver Sweeper (you can get it from techspot's download section). Then reboot your system, and check on Realtek's site whether they have newer driver available, if so, download it and install it.}}]

    Archean
    I couldn't figure out how to start another thread, and still can't.
    Your analysis was right on the money however. I didn't use the drive sweeper because the reviews seemed mixed, and I am just smart enough with computer configuration to get into trouble but not usually able to get back out of it. I did uninstall the Microsoft realtek USB driver, and installed the Manufacturer's latest, and my problem has not recurred for 4-5 days now.
    Thank You very much!!!! Dan
     
  10. Archean

    Archean TechSpot Paladin Posts: 6,062   +77

    I hope it will stay stable. Regards
     
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