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BSOD when going into safe mode

By bluecherry726
Jan 25, 2010
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  1. I started in the malware thread because I was getting problems with google search results. I needed to go into safe mode to uninstall one of the two antivirus programs on my computer.

    Below is the link to the thread:
    http://www.techspot.com/vb/topic141222.html#post844054

    I've tried to fix the BSOD with the help of Bobbye but it's not working.
  2. Route44

    Route44 TechSpot Ambassador Posts: 12,140   +29

    In your next post attach your minidumps.

    How to find your Minidump Files:

    My Computer > C Drive > Windows Folder > Minidump Folder > Minidump Files.

    It is these files that we need (not the folder). Attach to your next post the five most recent dumps. Notice the Manage Attachments button at the bottom when you go to post the next time. You can Zip up to five files per Zip. Please do us a favor and don’t Zip each one individually.
  3. bluecherry726

    bluecherry726 TS Rookie Topic Starter

    I followed the instructions and had found no files in the folder. I believe that I had previously turned it off following steps from the thread I had posted before, thinking that it would solve the BSOD problem but it did not.
  4. Route44

    Route44 TechSpot Ambassador Posts: 12,140   +29

    Turn it back on. If you get one or two BSODs post those.
  5. bluecherry726

    bluecherry726 TS Rookie Topic Starter

    I had turned it back on as you had suggested. I turned my computer off and got a BSOD going into safe mode. I then booted my computer in normal mode and went into the file and found nothing.

    Stop: 0x0000007E(0xC0000005, 0x80537009, 0xF796A508, OxF796A204)

    Event Type: Error
    Event Source: Ftdisk
    Event Category: None
    Event ID: 49
    Date: 1/15/2010
    Time: 8:15:57 PM
    User: N/A
    Computer: BLUECHERRY
    Description:
    Configuring the Page file for crash dump failed. Make sure there is a page file on the boot partition and that is large enough to contain all physical memory.

    Event Type: Error
    Event Source: Ftdisk
    Event Category: None
    Event ID: 45
    Date: 1/15/2010
    Time: 8:15:57 PM
    User: N/A
    Computer: BLUECHERRY
    Description:
    The system could not sucessfully load the crash dump driver.
  6. Route44

    Route44 TechSpot Ambassador Posts: 12,140   +29

    0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
    A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues.

    Check Event Viewer (Run Box > EventVwr.msc) for additional information. pay particular attention to Yellow Triangles with ! inthe middle and especially Red Xs.
  7. bluecherry726

    bluecherry726 TS Rookie Topic Starter

    I found some more information:

    Event Type: Warning
    Event Source: Win32k
    Event Category: None
    Event ID: 240
    Date: 1/25/2010
    Time: 9:50:33 PM
    User: N/A
    Computer: BLUECHERRY
    Description:
    A request to suspend power was denied by winlogon.exe.

    Event Type: Error
    Event Source: DCOM
    Event Category: None
    Event ID: 10010
    Date: 1/24/2010
    Time: 1:41:16 PM
    User: NT AUTHORITY\SYSTEM
    Computer: BLUECHERRY
    Description:
    The server {6A972E27-93E2-4F98-8367-4101B2073814} did not register with DCOM within the required timeout.
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