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Bsod when playing a game

By Chili
Jun 23, 2009
  1. Hi all, I recently bought Dell Studio XPS 16. I always get bsod error whenever I play RF online. I can play Crysis and other games though. I'm really think this is a driver issue but I'm not sure.

    The error message is like this :
    The video memory manager has encountered an unexpected fatal error.
    Technical information: *** STOP: 0x00000010E (0x0000001E, 0x00000000, 0x00000000, 0x00000000)

    I also included the minidump file and many thanks for any help.
     
  2. B00kWyrm

    B00kWyrm TechSpot Paladin Posts: 1,436   +37

    According to your dump, you have memory corruption on your Vista system
    I would suggest you use MEMTEST in order to isolate the defective memory,
    or as cheap as memory is you may just want to replace in pairs.
    Follow the tutorial... http://www.techspot.com/vb/topic62524.html

    You might also want to provide more information about your system,
    and attach 3 or 4 more of your most recent minidumps, in order for us to see if there is something else going on.
     
  3. Chili

    Chili TS Rookie Topic Starter

    Thanks for your reply, so I tried using the memory diagnostic utility from vista and it showed no errors. I'll try using the memtest later. I didnt get bsod issue on other games except RF Online though.

    My specs :
    P8600 2.4GHz
    3GB RAM
    ATI Mobility Radeon 3670 (using driver from dell's website)
    Windows Vista Home Premium SP2 32-bit

    I always got the same error message. This is the error message I received :
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1057

    Additional information about the problem:
    BCCode: 10e
    BCP1: 0000001E
    BCP2: 00000000
    BCP3: 00000000
    BCP4: 00000000
    OS Version: 6_0_6002
    Service Pack: 2_0
    Product: 768_1

    and it said something about these files
    WER-67844-0.sysdata.xml
    WER644D.tmp.version.txt
     
  4. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    All four of your errors are Bug Check 0x10E: VIDEO_MEMORY_MANAGEMENT_INTERNAL This indicates that the video memory manager has encountered a condition that it is unable to recover from.


    This is s usually caused by a video driver behaving improperly. However, go with B00kWyrm's advice first by using memtest because we have seen time and again corrupted memory cause all kinds of issues and once resolved things clear up.
     
  5. Chili

    Chili TS Rookie Topic Starter

    I've done the memtest. 14 passes and no errors.
     
  6. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    To add to the suggestions here.

    Try uninstalling your video driver and installing it with the latest updated software
     
  7. Chili

    Chili TS Rookie Topic Starter

    I've tried uninstalling and reinstalling the ATI drivers many times before. is it possible that my ATI card isnt compatible with RF Online? cause I have no problem with other games.
     
  8. ChrisDown

    ChrisDown TS Rookie Posts: 125

    I don't think it is a matter of compatibility, but if it only occurs on RFO, then I would suggest looking at it perhaps being a problem with the game itself.
     
  9. Chili

    Chili TS Rookie Topic Starter

    I dont think there is a problem with the game because I am able to play it with my older pc.
     
  10. ChrisDown

    ChrisDown TS Rookie Posts: 125

    That's not what I meant -- it is possible that game files are damaged.
     
  11. snowchick7669

    snowchick7669 TS Maniac Posts: 660

    Try reinstalling the problematic games as Chris pointed out
     
  12. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    Sometimes when we think we have uninstalled the old drivers some remain behind that we are not aware of. Have you used Driver Cleaner Pro or Driver Sweeper when removing drivers? If not, do the following and tell us if this helps:

    1. Download Driver Cleaner Pro or Driver Sweeper (both have free versions) to your desktop screen and install.

    2. Download the latest driver(s) for your video card but don't install them.

    3. Uninstall your video card drivers and reboot your PC into Safe Mode. Run Driver Cleaner Pro or Driver Sweeper. If it doesn't find any video card drivers that is quite okay.

    4. Reboot and install new video card drivers.

    * Also, as has been suggested, uninstall and reinstall the game. Plus, do some research and see if this game and ATI cards have any issues.
     
  13. Chili

    Chili TS Rookie Topic Starter

    thanks for all the suggestions.
    well, I tried them all and the BSOD still happens :confused:
     
  14. vchand

    vchand TS Rookie

    HI I think your problem might be caused by the driver dxgkrnl.sys. Have a look on google to see if it's related to your current video card....
     
  15. Chili

    Chili TS Rookie Topic Starter

    Guys I've solved the BSOD issue. It's WINDOWS AERO. After I change my theme to vista basic the problem dissapears. Thanks to all of you for helping me :haha:
     
  16. Route44

    Route44 TechSpot Ambassador Posts: 11,966   +70

    And thanks for getting back to us. It is much appreciated. Aero is well known for causing problems; gald you were able to resolve it.
     
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